IT Technician

Description: End-user support of IT hardware and software, including but not limited to workstations and workstation peripherals, servers, telecommunications hardware, surveillance equipment, printers, mobile devices, and audio-video equipment., * Provide timely technical support (remote and in-person) while maintaining organization standards for customer service and professionalism

• Prioritize, document, and resolve support requests, enabling end-users to accomplish business tasks
• Troubleshoot, diagnose, and repair issues on IT equipment and contact external vendors to coordinate support as required
• Configure and deploy new IT hardware
• Install and upgrade software, including operating systems and applications
• Assist in maintaining strict information security controls
• Other job duties as required

• IT-related professional certifications a plus
• Must be able to work heights using a portable ladder
• Occasional travel required
• Occasional on-call and holiday work required

Education and Experience:

• High School diploma or equivalent.

• 1-3 years relevant experience or equivalent education in an IT-related discipline

• Valid driver’s license

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Constant use of computer screens
• Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear
• Ability to sit for long periods of time
• Long periods of typing and repetitive motion
• Close vision and ability to adjust focus
• Must be able to lift and/or move up to 50 pounds