Desktop Support Engineer

We are seeking a Desktop Support Engineer to provide enterprise-level end-user support focused heavily on Microsoft Copilot, Microsoft 365, Outlook, and Teams. This role will primarily support users remotely via phone and ticketing systems, with occasional desk-side support as needed. The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and experience supporting high-volume enterprise environments., Provide technical support for Microsoft Copilot, Microsoft 365, Outlook, and Teams Troubleshoot and resolve escalated desktop and application issues from the Service Desk Perform root cause analysis to identify and prevent recurring technical issues Support enterprise desktop platforms, hardware, operating systems, and software tools Monitor platform performance, availability, and system health Implement software releases, upgrades, patches, and system changes Configure and support desktop systems, hardware, and enterprise applications Coordinate with infrastructure, middleware, database, and application teams for issue resolution Maintain enterprise standards, procedures, and security compliance Participate in system maintenance, troubleshooting, diagnostics, and platform tuning Provide occasional onsite and after-hours support as needed Assist with lifecycle management for hardware and software environments Document processes, technical standards, and troubleshooting procedures

End-user support experience with:

• Microsoft Copilot
• Microsoft 365
• Microsoft Outlook
• Microsoft Teams

Strong troubleshooting and desktop support experience Experience working in enterprise support environments Ability to manage high ticket volumes (approximately 200 tickets per month) Strong customer service and communication skills Ability to stay organized and work efficiently in fast-paced environments Preferred Qualifications: Associate’s degree, industry certification, or equivalent hands-on experience Experience working with enterprise ticketing systems Knowledge of desktop/server technologies and enterprise networking concepts Strong understanding of system maintenance and diagnostics Ability to work collaboratively across technical and business teams Soft Skills & Traits: Excellent verbal and written communication skills Strong teamwork and collaboration abilities Self-motivated with strong accountability and reliability High attention to detail and problem-solving mindset Flexible and adaptable in changing environments Strong time management and task prioritization skills Professionalism, integrity, and customer-focused attitude Additional Notes: This is a net-new position supporting enterprise AI initiatives related to Microsoft Copilot Candidate must be legally authorized to work in the United States without sponsorship Strong emphasis on customer support, troubleshooting, communication, and enterprise desktop technologies