IT Support Technician

We are currently recruiting an IT Support Technician with experience of supporting and deploying retail technology to join our expanding IT and Service team. This role is responsible for configuring, deploying and supporting a range of retail technology solutions across our customer sites throughout the UK and occasionally ROI. You will be required to ensure that the equipment is fully commissioned prior to deployment and ongoing maintenance is conducted within a service level agreement., Deployment & Configuration

• Configure and test the hardware and software as per specifications prior to installation at store
• Support both onsite and remote installations
• Maintain accurate asset and configuration records

Technical Support

• Provide second level technical support in line with Service Level Agreements
• Diagnose and resolve system faults
• Support upgrades and preventative maintenance programmes
• Record support activities within company systems

Team Collaboration

• Work closely with IT, Service, Operations and Project teams
• Support smooth project handovers into operational service

Do you have experience in Technical support?, The ideal candidate will be able to demonstrate experience of the following:

• Strong technical skills and experience in IT support, for hardware deployment
• Strong troubleshooting and problem-solving capability, * Ability to manage workload and meet strict deadlines
• Great communication skills and excellent problem solving abilities
• Ability to work independently and as part of a team
• Experience of supporting retail technology environments
• Experience in customer-facing roles

Additional Information

• The role will require travel to customer sites within the UK and ROI
• Applicants must have the right to work in the UK
• Employment may be subject to relevant background checks where required

Pulled from the full job description

• Flexitime
• Childcare
• Employee mentoring programme
• Financial planning services
• Employee discount
• Sick pay
• Bereavement leave, Monday to Friday, 9:00am - 5:00pm @ our office Neo Park Wharfdale Road, Tyseley, Birmingham, B11 2DF . Flexibility required to support project schedules.

What We Offer

• High level of autonomy in your day-to-day role
• Full training on all supported systems and technologies
• Ongoing technical development and upskilling opportunities
• Financial and wellbeing platforms and support
• Company pension scheme and competitive time off provisions
• Enhanced sick pay and family leave
• Supportive network and strong team culture
• Opportunity to work with cutting-edge retail and automation technologies
• Exposure to a wide and diverse range of technical systems and functionalities

Pay: £35,000.00-£40,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Canteen
• Childcare
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Employee mentoring programme
• Enhanced maternity leave
• Enhanced paternity leave
• Financial planning services
• Flexitime
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Sick pay
• Store discount

StrongPoint ALS is a prominent main contractor specialising in fit-outs, refurbishments, deployments, maintenance, automation and robotics for some of the largest grocery retailers across the UK and EU. With a core expertise in nationwide rollouts of cutting-edge retail technology and complete store transformations, we ensure seamless execution and high-quality services. As part of the StrongPoint Group, a leading grocery retail technology company, StrongPoint ALS contributes to creating smarter stores and enhancing the shopping experience while optimising online grocery operations.