IT Support Officer

As an IT Support Officer, you are the central point of contact for everything related to internal IT. You help colleagues quickly and effectively with their questions, but you also look beyond: how can we work smarter, more efficiently, and future-proof?

Your responsibilities include:

• Managing workstations, devices, and the Microsoft 365 environment;
• Handling and resolving support tickets (±60% of your time);
• Identifying recurring issues and implementing structural improvements;
• Contributing to IT projects, such as the rollout of Intune;
• Maintaining and improving internal IT infrastructure and servers;
• Managing user accounts, permissions, and onboarding/offboarding processes;
• Collaborating with other IT teams and contributing to optimizations.

Do you have experience in macOS?, Do you have a Middle-level professional education?, We are looking for a medior IT Support professional who works independently but can also collaborate easily with colleagues., * Mbo/hbo level of thinking and working (vocational or applied higher education), with a degree in Computer Science or a related IT field;

• Experience in IT support or a similar role;
• Solid knowledge of Microsoft 365, workplaces, and office IT;
• Experience with tools such as Jira (or similar);
• Knowledge of Windows/MacOS and networking environments.

You are:

• A self-starter who takes ownership;
• Solution-oriented and proactive;
• Customer-focused;
• Strong in communication and collaboration;
• Good at managing priorities and time management.

• Competitive salary depending on your expertise, and work experience;
• 32-40 hours per week;
• Plenty of room for personal growth and development;
• Work in an organization where you can truly make an impact;
• Informal atmosphere with short communication lines and speed.

At AI-InfraSolutions, we believe that infrastructure asset management should be done the easy way, not the hard way.

Through nationwide data collection and artificial intelligence, AI-InfraSolutions offers a full solution for the infrastructure market. We help our clients perform better, safer, and more sustainable infrastructure management and maintenance.

As we are growing - now with more than 160 employees, we prioritize open communication and mutual care, ensuring everyone feels included. Here, you’ll find an environment that supports personal development and allows you to shape your own role, with new ideas and initiatives always welcome.

Our core values:

• We are open
• We respect each other and look out for each other
• We embrace change
• We take ownership
• We are ambitious

At AI-Infrasolutions, your energy and drive are crucial as we build a growing organization-join us in making roads safer!

IT Support Officer (Medior) Are you the IT support professional who gets energy from solving problems and structurally improving IT environments? Do you enjoy working in an organization with a startup mindset where you can truly make an impact? Then we are looking for you.

About AI Infrasolutions AI Infrasolutions is a rapidly growing organization where technology and innovation are at the core. We combine technical expertise with an entrepreneurial mindset. This creates a work environment where you learn quickly, take responsibility, and work together to build smart solutions.