Service Desk Coordinator/ Scheduling Administrator

We are seeking a highly organised and professional Service Desk Coordinator to join our team. This role involves providing exceptional administrative support, managing communication channels, and ensuring smooth operation of the service desk. The role involves handling customer enquiries, scheduling engineers, managing job paperwork, raising quotes, ordering parts, and maintaining accurate system records. You will be a key point of contact for customers and engineers, ensuring jobs are planned, tracked, and completed efficiently.

To be considered for this role you must of had experience scheduling diaries for engineers

Responsibilities

• Scheduling diaries for multiple engineers based onsite
• Manage incoming calls and emails with professional phone etiquette, directing enquiries appropriately
• Maintain accurate data entry and record keeping using Microsoft Office, Google Workspace, and QuickBooks
• Assist with scheduling appointments, meetings, and service requests in an organised manner
• Support administrative tasks such as filing, document preparation, and correspondence management
• Office Administration & Customer Service
• Answer incoming telephone calls and emails from customers
• Provide a professional and helpful customer service experience
• Read and update job sheets accurately
• Close completed jobs and ensure all paperwork is received
• Liaise with engineers regarding job details and progress
• Chase outstanding job cards from engineers
• Move appointments and schedules when required
• Organise returns of parts or equipment
• Receive deliveries, unpack orders, and label parts correctly

Job Types: Full-time, Permanent

Pay: £28,500.00-£30,000.00 per year

Do you have experience in QuickBooks?