Service Desk Coordinator

The role of Service Coordinator will be to provide exceptional levels of customer service to customers, and an administrational support to internal teams.

Grafton Recruitment are delighted to be working with an established, global leading business for a Service Coordinator to join their team. The role of Service Coordinator will be to provide exceptional levels of customer service to business customers, and an administrational support to internal teams.

The Role: Some of your responsibilities as a Service Coordinator are listed below:

Administration and maintenance of PPE records

Handle a variety of telephone queries including emergency callouts.

Coordinate PPE deliveries.

Be the primary contact between clients and internal teams.

Manage an online helpdesk, where clients can log various types of enquiries and requests related to PPE.

Accurately record key activities in a monthly KPI pack and prepare for sign-off.

Conduct meetings with client Managers

Excellent communication skills and a confident telephone manner.

Positive attitude towards solving a variety of complex queries in a fast-paced role.

IT literacy, in particular with Excel and Outlook.

Experience working with SAP or Jira software is advantageous.

Accuracy and attention to detail.

Time management with the ability to work under pressure