IT Technician (H/F)

Based onsite in our Arnage site and working across multiple French sites, you will help end-users resolve issues with GKN Technology.

Day to day duties will include:

• Ensure the processing of incidents and requests via the ticketing tool
• Respond to user incidents, troubleshoot and diagnose problems and identify solutions with IT equipment and applications
• Deliver agreed changes to local IT configuration, aligning to Global Standards whilst following GKN IT policies and procedures
• Update knowledge articles after resolution
• Participate in the upgrade of equipment according to the defined life cycle
• Train users on IT best practices and cybersecurity
• Manage user accounts (create, modify, delete)
• Manage local equipment, software and backups

Do you have experience in Windows?, Strong proficiency in IT support from 1st line queries to more complex project change with experience in:

• Virtualisation: VMWare
• Systems: Windows Server, Active Directory
• Collaboration: Office 365, SharePoint
• Networks: CISCO InterfacesNotions in cybersecurity

Fluency in English both written and verbal