Technical Support and Warranty Investigation specialist

The Lead Electrical & Warranty Investigation Specialist is responsible for leading the technical and warranty investigation activities related to electrical and electromechanical components and systems. This role owns the execution of component investigation projects and is accountable for investigation-related KPIs, including cycle time, quality, and documentation. Key responsibilities include driving collaboration across Warranty, Engineering, Quality, and Service teams; initiating technical and process improvements; and ensuring timely, accurate investigation outcomes that support warranty decisions and enhance customer satisfaction.

This position will be onsite daily in Houston, TX. Responsibilities:

• Lead the technical component investigation section of the investigation team
• Own and manage investigation cycle time and KPIs for electrical and mechanical component investigations
• Execute electrical investigations for components/systems and postprocess in ERP system
• Partner closely with the Warranty team to support resolution of high-urgency warranty cases
• Identify and implement actions to improve investigation lead time, quality, and case documentation
• Continuously improve warranty investigation cycle time to enable timely customer decisions
• Initiate, drive, and oversee detailed investigations in INNIO electrical laboratories, test rigs, and at supplier locations
• Support root cause identification and issue resolution at the component and subsystem level in collaboration with Engineering and Quality teams
• Compile, analyze, and document investigation findings, including warranty and component failure data
• Analyze data from engine control systems, retrieve data from myPlant, and upload summaries or written investigation reports to warranty cases
• Lead technical discussions with external experts, suppliers, and customers as required
• Advise and guide engineers during on-site investigations and complex technical cases
• Serve as a technical expert and focal point for electrical investigation topics within INNIO’s global engineering and service network
• Support the investigation team with third-level technical support for field-related issues
• Perform administrative and tracking activities related to investigation workflows
• Perform other duties as assigned to assist with successful operations and business continuity

Do you have a valid Driver’s License license?, Do you have experience in Troubleshooting electrical systems?, Do you have a Master’s degree?, * Bachelor’s or Master’s degree in Electrical Engineering or equivalent preferred; HTL electrical engineer certification or master craftsman qualification acceptable based on experience

• Minimum of five (5) years of experience working with electrical components and control systems; experience with reciprocating engine operation and maintenance is required
• Experience with data analysis techniques and technical reporting
• Experience using diagnostic tools, remote monitoring systems, and digital service platforms
• Willingness to travel within the Americas region up to 20%, based on business needs
• Willingness to participate in shift work and on-call support as required
• Valid driver’s license
• Must be legally authorized to work in the United States without current or future sponsorship

Knowledge, Skills, & Abilities:

• Strong working knowledge of reciprocating engine technology, preferably in power generation or gas compression applications
• Demonstrated ability to troubleshoot complex mechanical, electrical, and control system issues
• Strong analytical and problem-solving skills, including experience with structured root cause analysis
• Ability to analyze engine control system data and apply findings to technical investigations
• Knowledge of electrically powered and actuated components and control systems
• Familiarity with microscopy and digital photography for component inspection and documentation
• Strong project management and organizational skills with attention to detail
• Excellent written and verbal communication skills, with the ability to explain complex technical topics to varied audiences
• Strong interpersonal skills with a customer-focused, service-oriented mindset
• Ability to work independently with minimal supervision while managing multiple priorities
• Proven ability to collaborate effectively in a global, cross-functional, and multicultural environment
• Ability to work in both office and field environments, including standing, sitting, walking, reaching, climbing, and other physical activities as required

About INNIO Group: INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized, modular and efficient power. With a track record of innovation, INNIO designs, manufactures and services high-performance power systems under its Jenbacher and Waukesha brands. The company delivers power for applications including data centers, microgrids, grid stabilization, industrial energy and gas compression. INNIO operates a global installed base across approximately 100 countries as of December 31, 2025, supported by a resilient, high-margin services business that delivers long-term, recurring revenues across the full equipment lifecycle. As electricity demand accelerates-driven by AI, electrification and grid constraints-INNIO enables scalable, behind-the-meter power generation with high efficiency, fast start capability, strong transient performance and fuel flexibility, including hydrogen-ready solutions. INNIO employs over 5,000 people worldwide and is committed to moving energy forward.