IT Technician

Fluency in two or more languages, including one that supports the needs of the program and community is preferred, but not required Under the general direction of the IT Operations Manager, performs a variety of technology tasks supporting CAPSLO’s mission by ensuring staff receive prompt IT support and assists in repairing, maintaining, upgrading, and installing computers and related peripheral equipment to all CAPSLO employees in all counties. Performs diagnostic testing to determine source of problems and makes necessary repairs. Efficiently handles installation of new systems and equipment. Keeps detailed and accurate records of all work performed., * Install, configure, and troubleshoot office and server computer hardware and software.

• Install, configure, and troubleshoot computer peripherals and related devices.
• Support network security and help protect systems from viruses and corrupt data.
• Provide hardware and software technical assistance to staff across the agency.
• Assist with planning, researching, designing, and acquiring new or upgraded hardware and software systems.
• Provide general Helpdesk support for desktops, laptops, and all computer related equipment agency wide.
• Maintain organized documentation of IT assets, services, and facilities using tools such as intranet pages, Visio diagrams, photos, databases, documents, and spreadsheets.
• Maintain current knowledge of hardware, software, and network technologies and recommend updates or modifications when needed.
• Inventory IT equipment and provide recommendations for replacement or upgrades.
• Support and uphold the mission, strategic goals, and performance measures of the agency.
• Follow all safety rules and practices, using reasonable precautions to ensure the safety of yourself, coworkers, clients, and children.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• You have a high school diploma and at least one year of related experience, education, or certification.
• You are comfortable working with Microsoft Windows operating systems and the Microsoft Office Suite, including installing, configuring, and troubleshooting both.
• You know how to use core Office applications such as Excel, Word, Access, PowerPoint, and Outlook.
• You bring hands on experience in at least one of the following areas: Intel or Microsoft system repair, or Local Area Network maintenance.
• You understand basic networking concepts, protocols, and standard practices, and you can use common network testing tools.
• You have foundational knowledge of Microsoft Server administration and Active Directory.
• You can diagnose and resolve operating system issues with a steady, problem solving approach.