Customer Solution Specialist (CSS) - Hybrid Schedule Eligible

Position summary: The Customer Solution Specialist provides customers with a hassle-free experience related to orders, inquiries, complaints, and other requests. The Customer Solution Specialist builds and maintains relationships with customers that strengthens our partnership with them. The Customer Solution Specialist helps drive team goals by meeting individual metrics, while actively supporting continuous improvement efforts.

Essential job functions and responsibilities:

• Handle all customer needs in a timely and professional manner. This includes, but is not limited to, entering orders, answering phones, responding to emails timely, requests for quotes, material return authorizations, issuing credits, expediting orders, and providing product information.
• Enter all orders accurately and timely to achieve team goals.
• Document customer interactions accurately and completely in CRM.
• Build and maintain strong relationships with distributors.
• Adhere to department work instructions and processes.
• Maintain product and professional knowledge by attending trainings and by reviewing relevant materials., Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Additionally, this job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

Do you have experience in Word embeddings?, Do you have a High school diploma or GED?, * High School diploma, * Minimum of two years Customer Service experience, * Excellent Verbal/Written Communication and Interpersonal Skills

• Problem Solving and Logic Skills
• Time management and organizational skills
• Attention to detail
• Ability to work both independently and as a member of a team
• Proficiency using Microsoft office products, Required
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Detail Oriented
• Planning/Organizational
• Teamwork
• Problem Solving
• Communication-Written
• Communication-Verbal

Preferred

• ERP System Knowledge, * Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well