Software Support Specialist

We seek a software support specialist to join our dynamic team and provide comprehensive support to Aviagen’s in-house and cloud applications. As a software support specialist, you will troubleshoot, maintain, and optimize applications to ensure seamless business operations. You will work closely with end-users, Global IT team, and business stakeholders to resolve issues, implement enhancements, and deliver training as needed. This position is located on-site at our global corporate headquarters in Huntsville, Alabama, * Provide Tier-1 and Tier-2 support to existing applications, escalating to Tier-3 support when needed, and performing general maintenance of the applications.

• Document and track user issues, ensuring timely resolution and user satisfaction.
• Familiarity with role-based access control (RBAC) and effectively managing user roles, user accounts, and permissions.
• To safeguard data, conduct regular audits to maintain security and ensure compliance.
• Adhere to IT department policies and procedures when performing tasks to ensure controls are in place and processes are being followed.
• Coordinate with stakeholders, key users, and the implementation partner for SaaS release management.
• Support system integrations across applications, ensuring data consistency, security, and performance.
• Analyzes and documents existing workflows, business processes, systems and data flows to understand their impact on the Company and to identify areas of improvement and/or process alignments.
• Collaborate with IT and business teams to implement system enhancements and process alignments.
• Participate in agile software development communication with developers and project management.
• Software testing of new or modified software applications developed in-house.
• Provides training on functionalities, best practices, and knowledge transfer to enable users to be self-sufficient.
• Document support processes and maintain knowledge base articles.

Do you have experience in Enterprise software support?, Do you have a Bachelor’s degree?, * Bachelor’s degree in Information Technology, Computer Science, or related field.

• Minimum 5 years of experience supporting ERP Systems, preferably Microsoft Dynamics Business Central.
• Experience with SQL/database management and system design is a plus.
• Ability to work independently and as part of a global IT team
• Attention to detail and strong organizational skills.
• Ability to manage multiple tasks and priorities.
• Knowledge in MTech is a plus
• Poultry Industry knowledge is a plus.

Work Authorization:

Applicants must be a U.S. citizen or currently authorized to work in the U.S. at the time of hire and must maintain authorization to work in the U.S. throughout their employment with our company.

Aviagen® stands at the forefront of poultry genetics, pioneering research, and innovation on a global scale. Our broiler breeder brands are among the most recognized and respected in the industry, and each has a proven record of success in addition to a large and loyal global customer base.