IT Service Manager (IAM, Cybersecurity) - 100% Remote, Spain

• Oversee the operation and effectiveness of IAM controls, ensuring proper access governance and compliance with policies.
• Manage service delivery of cybersecurity services, including monitoring SLAs, performance, and quality of third-party vendors.
• Coordinate with internal teams and external providers to resolve escalations and ensure continuous service improvement.
• Ensure alignment with ITIL practices and support IT/Cyber BAU operations and change management processes.
• Define, implement, and maintain access control policies and procedures aligned with business and regulatory requirements.
• Support risk management activities, including risk assessment and compliance within a regulated environment.
• Lead reporting and data analysis related to service performance, vendor metrics, and cost optimisation initiatives.

• More than 3 years of experience with IAM controls & access governance (user access, policies & procedures)
• Service level assessment and management.
• Previous experience with third party engagement.
• Familiar with ITIL concepts and methodology.
• Strong understanding of IT and Cyber BAU operations and change management.
• Experience working in a regulated environment.
• Experience managing a team.
• Data analysis and reporting skills relating to vendor performance metrics and cost savings exercises.
• In-depth knowledge of data privacy laws and industry standards such as GDPR, PCI DSS, NIST Cybersecurity Framework, and ISO/IEC 27001.
• The ability to negotiate and manage contracts and Service Level Agreements (SLAs) that include specific cybersecurity clauses, breach notification timelines, and audit rights, etc.

English C1

100% Remote

• `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan…)

• Free access to several training platforms

• Professional stability and career plans

• UST also, compensates referrals from which you could benefit when you refer professionals.

• The option to pick between 12 or 14 payments along the year.

• Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)

• UST Club Platform discounts and gym Access discounts

We are still looking for the very Top Talent…and we would be delighted if you were to join our team!

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.