Desk Officer (HELPs)

The Desk Officer role is crucial, as these employees are responsible for manning the telecommunications console within the Sheriff’s Office Emergency Communications Division. They work on assigned shifts, including evenings, overnights, holidays, and weekends, answering emergency and non-emergency calls for police, fire, and emergency medical services. They transmit emergency information and dispatch police, fire/rescue, and EMS personnel and equipment. This position is directly linked to the life and safety of the public and the emergency service agencies served. Desk Officers must maintain communications with field units while monitoring numerous telephone lines, computer systems, and radio frequencies in a fast-paced, high-stress work environment. They must exercise sound independent judgment, alertness, and responsiveness in prioritizing calls and dispatching appropriate emergency services to situations involving danger to life and/or property damage as quickly as possible. Incumbents must function calmly in emergencies, efficiently take appropriate action, remain calm and courteous when dealing with emotional, upset, potentially angry, and abusive callers, and maintain accurate records of all calls and actions taken. Employees in this class are also responsible for providing emergency medical service pre-arrival instructions (EMD). Work is performed under the general supervision of the Desk Sergeant per established department policies, rules, and regulations. Does related work as required., * Answer, screen, and process incoming emergency and non-emergency calls from the public and other

public service providers. Interrogate callers to determine the nature of their emergency and what emergency response is required.

• Provide instructions to callers, which may include emergency medical instructions (EMD) using

standard accepted medical guidelines.

• Direct emergency responders’ activities by setting assignments’ priorities based on information

received.

• Maintain radio communications with police, fire, and emergency medical service units in the field to

ensure their safety and appropriate emergency response.

• Enter event data into the Computer Aided Dispatch System to maintain a continuous log of all radio

and telephone transmissions.

• Operate various State and Federal database systems.
• Participate in the training and development of new personnel.

• Operates various office machines, phone systems, and computer equipment.

• Typical Work Activities are intended only as illustrations of possible types of work that might be appropriately assigned

to an incumbent of this title. Work activities that do not appear above are not excluded as appropriate work assignments, as long as they can be reasonably understood to be within the logical limits of the job.

Do you have a High school diploma or GED?, Graduation from high school or possession of high school equivalency diploma (GED)

Salary Range: $56,386 - $78,863* (*Salary range provides earnings potential, which is based on years of, * Excellent benefits, a Competitive Compensation Plan, and NYS Retirement membership

• This title has been approved under the NYS HELPs program. An exam is not required for appointment

participating in the employee selection process, please direct your inquiries to the Human Resources Office. Saratoga County is an equal opportunity

employer.

We are committed to fostering an inclusive environment where diversity is valued and recognized as a source of strength and enrichment. We seek

to attract talented people from a diverse range of backgrounds and cultures, and encourage women, people of color, LGBTQ individuals, those with