IT Staff

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Oversee the daily performance of computer systems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Prepare evaluations of software or hardware, and recommend improvements or upgrades.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Modify and customize commercial programs for internal needs.
• Inspect equipment and read order sheets to prepare for delivery to users.

Do you have experience in User training (technical support)?, Do you have a High school diploma or GED?, Required: High School Diploma

Preferred: College or IT certifications

Experience: Physical Requirements:

• Lifting and carrying: The ability to lift or carry items of 50 pounds with or without reasonable accommodations.
• Climbing: The ability to climb ladders, scaffolds, or stairs
• Working in confined spaces: The ability to work in confined spaces
• Responding to sounds: The ability to respond quickly to sounds
• Manual dexterity: The ability to use fine motor abilities for detailed tasks, such as handling small or delicate objects
• Balance and coordination: The ability to ensure stability during task performance, such as executing precise movements
• Hearing: The ability to hear, understand, and distinguish speech and/or other sounds
• Vision: The ability to see clearly at approximately 20 inches or less (near visual acuity) and at 20 feet or more (far visual acuity)