Application Developer

Monitors and manipulates the operation of routine tasks and events associated with application management on various computing platforms by modifying existing programming systems by following standard operating procedures (SOPS). These tasks include, but are not limited to, gathering requirements from users, interpreting specifications by reviewing, analyzing, encoding, testing, debugging and installing business application code designed and written to enhance existing business applications. Serves as first level support of non-routine and major events and incidents in the application management environment by identifying, evaluating, and troubleshooting these events, often taking action based on experience and judgment. Responds to telephone calls and email requests for application support.

Maintains sops for the IT application development process. Coordinates with other IT staff as needed. Provides management reports on the IT application process as needed. Able to perform most phases of application management but may require instruction and guidance for some phases.

Safeguards physical access to Exchange restricted data, processes and services.

Do you have experience in Technical support via phone?