IT Help Desk Technician

Pipeworks Studios is looking for an IT Help Desk Technician to join our team and help support employees across our sister studios in Los Angeles. In this role, you’ll be responsible for providing day-to-day technical support, managing user accounts and equipment, assisting with onboarding and offboarding, and helping maintain the systems and tools our teams rely on to create great games., * Assist with managing user accounts in Active Directory and Microsoft Entra ID.

• Support account provisioning and deprovisioning for employees and contractors.
• Help maintain security practices such as MFA and group-based access.
• Troubleshoot access-related issues and escalate when needed.

PC and Infrastructure support

• Support for hardware in Windows workstations and laptops.
• Install and repair Windows.
• Basic knowledge of network equipment.

Systems & Tools

• Provide support for Microsoft 365 applications (Outlook, Teams, SharePoint, etc.).
• Assist with basic administration tasks in Jira and Confluence (user access, permissions, minor updates).
• Help maintain IT documentation and internal SharePoint resources.
• Partner with IT, HR, and other teams to support system access needs.

Assets & Software

• Track and assign software licenses to users.
• Maintain hardware and software inventory records using asset management tools (e.g., Snipe-IT).
• Assist with equipment setup, swaps, and replacements for employees.
• Ensure accurate tracking of both onsite and remote equipment.

Helpdesk Support

• Respond to and resolve Tier 1 support requests (e.g., password resets, account lockouts, basic troubleshooting).
• Assist with Tier 2 issues under guidance from senior IT staff.
• Triage incoming tickets and follow established workflows and service processes.
• Communicate clearly and professionally with users throughout issue resolution.

Documentation

• Contribute to maintaining and updating helpdesk documentation and knowledge base articles.
• Assist in creating user-friendly guides and onboarding materials.
• Document recurring issues and solutions to improve team efficiency.

Audits & Compliance

• Support routine reviews of user access and permissions.
• Help maintain accurate records for audits and compliance checks.
• Follow established IT security and compliance processes.

• 1-3 years of experience in a Helpdesk or IT support role.
• Basic experience with Active Directory, Microsoft Entra ID, or Microsoft 365.
• Strong problem-solving skills and attention to detail.
• Good written and verbal communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Ability to lift and move equipment (up to 50 lbs) as needed.

Nice-To-Have Skills

• Experience with asset management tools (e.g., Snipe-IT).
• Familiarity with Jira and Confluence.
• Exposure to IT compliance or audit processes.
• Interest in growing within IT systems, administration, or security.

Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * Medical, Dental, and Vision Insurance
• 401K with employer match
• Employer Paid Life Insurance Policy
• Generous Paid Time Off
• 19 Paid Company Holidays in 2026
• Paid Parental Leave
• Employee Assistance Program
• Fitness Club Discounts

A Commitment to Diversity, Equity, and Inclusion Pipeworks Studios recognizes the importance of creating an environment where all of our employees feel included and empowered to bring ideas to the the table. We value each employee’s unique experiences and perspectives and recognize that it is both the smart and right thing to foster diversity, equity and inclusion within our organization.

By diversifying our workforce, increasing equity, and ensuring that our individual differences are valued, we are better able to deliver an experience that reflects, inspires, and connects with our audience… because games are for everyone!

Pipeworks provides equal employment opportunities to all employees and applicants without regard to race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, or any protected category prohibited by local, state or federal laws.

Go to Pipeworks.com to see some of our continued efforts and our latest Diversity Report.

While you may not know us, you certainly know our clients: Microsoft, Sony, Activision, Electronic Arts, and many more. Since 1999, Pipeworks has been helping define what’s next in real-world interactions by creating innovative, best-selling, cross-platform live games for top-tier publishers and properties.

We believe that games have the ability to transform the world outside the realm of traditional consumer games and that our people are the catalyst for making this vision a reality. In the center of our universe lies our people, players, and a deep-rooted passion for games that has created several multi-million dollar best-sellers, compelling original concepts, and a disruptive imagination that continues to explore how games can transform industries outside our own. We are seeking exceptionally talented and entrepreneurial game creators as we lead into the future of digital entertainment.

What products, ideas, dreams, and change will you help us create?