IT Support Tech/Help Desk (Mac/PC/Network)

• Help desk management - triage, respond to, and resolve client tickets; be the first line of support
• Evening on-call coverage - available for after-hours issues and scheduled maintenance windows
• After-hours update management - run macOS, Microsoft, and application updates on client systems during off-peak windows
• Microsoft 365 deployments and administration - Intune, Exchange, Teams, SharePoint, Defender
• Google Workspace administration - setup, user management, security, DNS
• Apple device management - MDM deployments via Mosyle, Intune
• Ongoing client support - be a trusted, consistent face for existing MacShaman clients
• RMM - monitoring, alerting, scripting, remote support, threat protection
• Network support - Cisco Meraki, Ubiquiti; VPN and Wi-Fi
• Documentation - maintain clean, up-to-date documentation per client

Do you have a valid Driver’s License license?, Do you have experience in macOS support?, * 3+ years in a Mac-focused MSP or IT support role

• Strong Microsoft 365 and Intune administration experience
• Google Workspace administration
• MDM proficiency - Mosyle strongly preferred, Jamf accepted
• RMM platform experience
• Business networking fundamentals (Cisco Meraki, Ubiquiti, VPN, Wi-Fi)
• HIPAA awareness a genuine plus - several clients are in healthcare
• Excellent communication - clients should feel calm after talking to you
• Self-directed and accountable - you don’t need someone looking over your shoulder
• Valid driver’s license and personal vehicle required

Preferred

• Apple certifications (ACMT, ACSP)
• Experience working within or alongside a small MSP
• Comfort being the primary client contact for day-to-day issues

$25 - $75 an hour - Part-time, Contract, * Flexible part-time hours with room to grow

• Evening on-call availability required
• Periodic evening maintenance windows (updates, deployments)

Job Types: Part-time, Contract

Pay: $25.00 - $75.00 per hour

MacShaman, Inc. is an Apple-focused managed service provider and Apple Technical Partner serving small businesses across Greater Boston. We’re looking for someone who can run the help desk, manage deployments, own the on-call rotation, and be the person clients hear from when something goes wrong - and when something needs to get done right.