IT Infrastructure Technician / Level 2 Support Technician

Chattanooga Advanced Technology

Chattanooga, TN, United States

3 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$40,269.0 - $61,743.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Windows Dynamic Host Configuration Protocol Domain Name System (DNS) Issue Tracking Systems Networking Hardware Windows Servers Networking Basics Networking Cables Firewalls (Computer Science) Information Technology Wireless Technologies Laptops

+1 more

Network Server

Job description

We are looking for a dependable Level 2 technician who enjoys troubleshooting real-world infrastructure issues and working directly with business clients.

This is not an entry-level helpdesk position.

Responsibilities

Troubleshoot and repair Windows desktops and laptops
Support Microsoft 365 and Exchange environments
Assist with Windows Server administration and troubleshooting
Deploy and support systems using NinjaOne RMM
Configure and troubleshoot networking equipment
Work with switches, wireless systems, and firewalls
Install and terminate occasional Cat6 network cabling
Provide both remote and on-site support for business clients
Document work clearly in the ticketing system

Requirements

Do you have a valid Driver’s License license?, Do you have experience in Windows Server administration?, * 2+ years of IT support experience

Strong Windows troubleshooting skills
Understanding of DHCP, DNS, networking basics, and business environments
Experience working with servers
Ability to work independently and manage time effectively
Professional communication skills
Valid driver’s license

Preferred Experience

MSP experience
NinjaOne experience
Aruba Instant On experience
Microsoft 365 administration
Structured cabling experience
Firewall or switch configuration experience

Benefits & conditions

$40,268.75 - $61,743.01 a year - Permanent, Full-time, Pulled from the full job description

Paid time off
Paid holidays, Compensation & Benefits
depends on experience
Company vehicle provided for work-related travel
Paid holidays and PTO
Exposure to infrastructure and project work
Growth opportunities into senior engineering roles

Work Environment

We are a small, fast-moving team where technicians work directly with clients and solve a wide variety of technical issues. This role is ideal for someone who enjoys learning, troubleshooting, and working on more than just basic helpdesk tickets.

About the company

Chattanooga Advanced Technology (Chattech) has been serving businesses in the Chattanooga area for over 25 years. We are a growing Managed IT provider supporting a wide range of technologies including Microsoft 365, servers, networking, infrastructure projects, and structured cabling