Sr. Tech Lead - Infrastructure Services S 4D

• Act as SME for routing, switching, firewall, and SD-WAN configurations across various data centers and cloud environments.
• Manage advanced troubleshooting for LAN/WAN, MPLS, Meraki SD-WAN, and VPN connectivity issues.
• Implement and maintain firewall and SD-WAN policies on Cisco ASA, and Meraki appliances.
• Automate network device configuration and compliance checks using Ansible or Terraform.
• Monitor network performance through SolarWinds, NetFlow, Meraki Insights, and Splunk integrations.
• Collaborate with Cloud and Security teams to support hybrid networking (AWS Direct Connect, Azure ExpressRoute).
• Document network architecture diagrams, standard operating procedures, and escalation workflows.
• Mentor L2 engineers and participate in network change, automation, and problem management reviews

Do you have experience in Team leadership?, * Bachelor’s degree in Engineering, Networking, or related field.

• Strong knowledge of routing protocols (BGP, OSPF, EIGRP) and firewall/SD-WAN management (Meraki, Cisco, Palo Alto).

• Experience with SolarWinds, NetFlow, and automation using Ansible/Terraform.

• Primary: Cisco ASA, Palo Alto, Meraki SD-WAN, Fortinet, SolarWinds, Terraform, Ansible, Splunk.
• Secondary: AWS VPC, Azure VNet, ExpressRoute, VPN, ServiceNow.
• Certifications: CCNP, Meraki CMSS, PCNSE, or AWS Networking Specialty.

Qualifications Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, Cisco Certified Network Associate (CCNA) - Netmetrix SolutionNetmetrix Solution, Project Management Professional (PMP) - Virtual Learning Academy (VLA)Virtual Learning Academy (VLA)

Required Skills Agile Methodology, Agile Methodology, Applications Support, Backup Management, Change Management, Client Relations, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Inclusion, Modernizing Operations, Oracle Exadata Database Machine, Oracle Solaris, OS management, People Leadership, Personal Effectiveness, Risk Management, Security Operations Management, Server Infrastructure {+ 4 more}

Language English (Required)

Language Proficiency - Advanced - C1

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook., The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.