Associate IT Support Specialist

• Provide high-touch IT support and troubleshooting for local and remote employees across Mac and Windows environments
• Manage incoming support requests and helpdesk tickets while delivering exceptional employee support
• Support and maintain office technology, including Zoom Rooms, monitors, printers, room scheduling systems, Wi-Fi, and AV equipment
• Lead onboarding and offboarding activities, including hardware provisioning, account setup, access management, and new hire orientations
• Manage laptop lifecycle logistics, including provisioning, shipping, receiving, inventory management, and asset tracking
• Support administration of cloud-based systems, including Google Workspace, Azure AD/M365, Slack, Okta, Jira, Zoom, and related platforms
• Partner closely with Workplace and InfoSec teams on office moves, desk deployments, device compliance, and employee experience initiatives
• Create and maintain documentation, SOPs, runbooks, and repeatable processes to support scale and operational consistency
• Leverage AI tools where appropriate to improve support efficiency, scripting, documentation, and knowledge management, * Mac computers and macOS (primary environment)
• Google Workspace (Gmail, Calendar, Drive)
• Slack
• Jira (ticketing system)
• Okta
• Microsoft 365 / Azure AD
• Zoom & Zoom Rooms
• Chrome Browser
• AV Equipment
• Laptop Imaging & Asset Management

Do you have experience in macOS administration?, This is an excellent opportunity for someone early in their IT career who enjoys solving technical problems, delivering exceptional customer service, and learning in a fast-paced, high-growth environment. The ideal candidate is proactive, resourceful, and excited to grow into systems administration and automation over time., * 1+ years of IT Support, Help Desk, Desktop Support, or Technical Support experience.

• Hands-on experience troubleshooting Mac hardware and software is required.
• Experience supporting Google Workspace (Gmail, Google Calendar, Google Drive) and cloud-first environments.
• Familiarity with employee onboarding/offboarding, laptop provisioning, and asset management.
• Strong customer service and communication skills with a hospitality-first mindset.
• Comfortable working onsite five days per week in a highly collaborative environment.
• Self-starter who enjoys learning independently, solving problems, and jumping into new challenges.
• Apple Genius Bar or similar Apple support experience is highly desirable.
• Exposure to automation or scripting is a plus but not required; curiosity and a willingness to learn are valued.

3.63.6 out of 5 stars San Francisco, CA 94107 $34 - $40 an hour - Temporary

At Premier Talent Partners, we are a people-centered recruitment firm with a strong focus on skills-based hiring. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology. Our expertise spans contract/temporary, temporary-to-permanent, permanent, and employer-of-record services, and we are committed to equitable & inclusive hiring practices on a national scale.