Computer Services Specialist

STAFF AUTHORITY AND RELATIONSHIPS: Directly responsible to the Director of Program Development and Executive Director. Supervises and directs assigned associate staff., POSITION DESCRIPTION: Develops and maintains the IEA-NEA’s computer program and computer-based data and communication systems; provides training and support for IEA-NEA computer users., * Installs, configures, and maintains computer hardware and software used by IEA-NEA staff and governance.

• Develops and delivers training to staff and governance to facilitate their effective use of computer hardware and software.
• Provides technical and troubleshooting support for computer users.
• Installs, configures, and maintains computer hardware and software necessary for IEA-NEA’s local area network and email system.
• Provides technical support for wide area network with NEA and other state associations.
• Develops, designs, and maintains computer-based systems and procedures necessary to produce IEA-NEA department reports. Consults and assists users in designing and maintaining these systems.
• Installs, configures, and maintains computer hardware and software necessary to promote IEA-NEA’s web presence with our home page, budget analysis, and other web applications.
• Supports the process of member engagement activities through utilization of the organization’s information systems, including, but not limited to, observing, uploading, extracting, testing and optimizing data to maintain robust databases.
• When necessary, develops streamlined processes to assist IEA staff in data entry for use with IEA data systems.
• Identifies information systems nuances through testing and user feedback; contributes toward development of future innovations and capabilities of IEA systems.
• Supervises associate staff, i.e., initial employment recommendation, evaluation and remediation.
• Makes recommendations to the Department Director for the development of the department budget and takes necessary action required to operate within the approved IEA-NEA budget.
• Demonstrates a high degree of interpersonal skills. Interacts appropriately with staff, members, and the general public.
• Performs other appropriate duties as directed by assigned management staff.

Do you have a valid Driver’s License license?, Do you have experience in Video conferencing systems operation?, Do you have a Bachelor’s degree?, * Minimum Bachelor’s Degree in Information Systems/Computer Science or related field.

• Proficiency in SharePoint Online/M365 architecture, document libraries, and lists.
• Ability to integrate Microsoft Power Platforms for IEA projects, analysis, and workflow automation.
• Proficiency in SharePoint page design and site maintenance.
• Working knowledge of C#, JavaScript, HTML, CSS for custom webparts preferred.
• Prior experience with Azure databases desirable.
• Strong Excel skills.
• Prior experience conducting trainings for non-technical audience desirable.
• Video conferencing support and vendor management.
• Ability and aptitude to provide technology support for desktop and mobile computing hardware and software including Microsoft Office Suite, basic hardware/software troubleshooting, network connectivity, and large meeting troubleshooting/support.
• Must be detail oriented and able to manage multiple projects to completion in a timely manner.
• Good written and oral communication skills.
• Ability to work independently, and capable of dealing effectively on an interpersonal basis with others; willing to work as part of a team.
• Willingness and ability to travel.
• Valid driver’s license required.

Salary range - $81,277 per year to $114,941 per year; a benefits summary can be found at https://ieanea.org/about/employment/ under Salary & Benefit Summaries, Professional Staff.