Specialist Information Technology

The Administrative Support - IT Specialist is the primary contact for IT helpdesk issues including:

• End user assistance
• Installation of IT hardware and software
• Data communication systems
• Other technical assistance

The IT specialist also assists in other IT projects as assigned by Administrator - IT System or Administrator - IT Network

Essential Job Responsibilities

• User support and customer service on AID supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
• Primary contact for help desk issues. Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Identify and respond to situations requiring urgent attention
• Follow standard help desk procedures, logging all projects, tasks and assignments
• Assist in maintenance and development of AID software.
• Responsible for managing Essential Learning system.
• Assist user issues with electronic client record
• Assist in planning and implementation of IT projects
• Provide support to end users of software
• Create and test images for PC’s. Install images to other PC’s
• Assist with the setup, move and configure PC’s, hardware and software for users
• Assist with maintaining of inventory of all IT equipment
• Assist in maintenance of phone systems: add phones, voice mails and assist with phone switch maintenance
• Assist with hardware troubleshooting: Routers, switches and other data/telecommunications equipment
• Maintain and collect money from AID Payphones
• Provide backup to Administrator - IT Systems Provide backup to Administrator - IT Network

Education: Bachelor’s degree preferred Experience: 2 years of IT Experience preferred Physical:

• Ability to do computer data entry
• Ability to lift IT hardware for installation (up to 50 lbs
• Ability to bend, stoop, climb stairs, etc. for installation of IT hardware

Equipment:

• PC’s, Printers and audio-visual equipment
• Networking equipment: Routers, switches, servers, etc.
• Office Equipment (copy machine, calculator, shredder, keyboard, scanner, FAX, etc.)

Additional Requirements:

• Competency with word processing, spreadsheets and database software.
• Flexible hours.
• Strong organizational, analytical, computer, oral and written communication skills.
• Ability to multi-task
• User of employee personal automobile
• Must have a valid driver’s license.
• Automobile liability insurance sufficient to meet minimum requirements as defined in AID’s Personnel Policies
• Attend in-service trainings as required
• Interact with clients, staff and visitors in a professional manner.

Pulled from the full job description Paid training Tuition reimbursement Health insurance Paid time off Vision insurance Dental insurance Disability insurance, What will we provide Full Time employees. Benefits_Summary.pdf

• 21 Days of Paid Time Off plus 10 Paid Holidays
• Paid training
• Tuition reimbursement
• Benefits including Medical, Dental, Vision, Life, STD, LTD, Critical Illness and accident insurance
• 401K with a 3.5% company contribution after one year.