Corporate Technical Support Associate

The Technical Support Associate will provide technical assistance to both employees and customers in troubleshooting and resolving computer-related issues., * Mobile Device Management: connecting to network, installing applications. Examples include cell phones, tablets, mobile printers etc. (WMS equipment: wrist units and ring scanners a plus).

• Ordering, Receiving and Shipping equipment in/out of the Corporate office.

Maintaining and regular audits of assets such as an inventory management system.

• Identifies, investigates, and resolves user problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Assists users with installation of software and troubleshooting of related problems; refers more complicated issues to appropriate staff.
• Communicates regularly with other members of the support team to discuss recurring problems and to share solutions and best practices.
• Setting up or repairing computer hardware and other associated devices such as printers and scanners; arranges some repairs with third party vendors.
• Troubleshooting system failures and identifying roadblocks in the network
• Setting up new users and giving them appropriate access
• Monitoring computer and telecommunication systems to improve network performance
• Performing backup procedures to reduce the risk of data loss
• Attends training sessions on new equipment, software, platforms, and other products; assists with development of user manuals and similar documentation for these products.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.

Do you have experience in Productivity software?, Do you have a Bachelor’s degree?, * Excellent verbal and written communication skills.

*

• Excellent interpersonal and customer service skills, especially remotely.

• Ability to explain technical issues to technical and nontechnical employees and customers.

• Strong analytical and problem-solving skills.

• Proficient with Microsoft Office Suite or related software.

• Proficient with or the ability to quickly learn an array of computer hardware and software.

Education and Experience:

• Bachelor’s degree in Computer Science or related disciplines preferred.

• At least three years of experience in customer technical support highly preferred.

• System or network administration, VMware, telecommunications knowledge.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift 15 pounds at times.