SYSTEMS & APPLICATIONS SUPPORT SPECIALIST

The Systems & Applications Support Specialist is a full-time, on-site role responsible for supporting the agency’s technology infrastructure while assisting with the maintenance and improvement of operational systems and applications.

Approximately 35% of the role focuses on responsive end-user and hardware support, while 65% supports systems, applications, reporting, and process improvement initiatives across the agency.

This position reports to the Director of Operations and works closely with leadership to support operational systems, data visibility, and workflow efficiency using Microsoft tools, the Electronic Health Record (EHR), and other agency technologies. This role contributes to improving service delivery and enhancing the experience for both staff and clients.

Key Responsibilities:

End-User Software and Hardware Support

· Serve as the on-site point person for immediate technology support, including software and hardware issues

· Configure and maintain agency devices and peripherals

· Set up technology and access for new staff

· Maintain technology inventory and system updates

Electronic Health Records (EHR) Support - Exym

· Support the configuration, maintenance, and enhancement of the agency’s Electronic Health Record system

· Build and manage EHR forms, templates, workflows, and reports

· Support reporting, data exports, and integration with Power BI

Reporting & Analytics Support

· Support a small number of high-impact reporting initiatives using Microsoft Power BI

· Build and maintain dashboards, datasets, and reports for operational and clinical use

· Use basic SQL to extract, validate, and support reporting data

Microsoft Tools & Applications

· Support and maintain the agency’s SharePoint Hub and Microsoft 365 tools

· Assist departments with workflows, automation, and process design

· Support light automation using Microsoft Power Automate

Do you have experience in Windows?, Do you have a Associate’s degree?, · 1-4 years of experience in technical, systems, or applications support

· Strong working knowledge of Windows, Microsoft 365, and Excel

· Experience providing end-user support in a professional environment

· Comfort learning new systems and supporting operational workflows

Preferred Qualifications

· Experience working with reporting tools (e.g., Power BI)

· Basic understanding of data structures, reporting concepts, or SQL

· Experience supporting an Electronic Health Record (EHR) system

· Exposure to workflow automation or process improvement initiatives, * Associate (Preferred)

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

AGENCY: CIFHS is a private, non-profit mental health agency delivering high-quality, comprehensive, integrated primary and behavioral health services to the community through evidence-based practice and collaborative partnerships in the San Gabriel Valley area of Los Angeles County. The agency’s mission is to promote the optimal emotional and physical well-being of adults, families, and children/youth through compassionate, knowledgeable, and respectful services that encourages personal growth and development, creates healing, and provides opportunities for positive change. Services are available to all, but especially to individuals who face financial, physical, social and psychological barriers to accessing care. Sober Solutions Program offers outpatient chemical dependency treatment to individuals, groups, and family counseling based on the philosophy that addiction is a treatable chronic illness and that recovery is possible.