Final Mile - NCP Development Manager (Recruiter)

As a Recruiter at Pulse Final Mile, you will play a pivotal role in providing support to home delivery services for key client(s) and operations. This fast-paced position requires a skilled professional capable of coordinating multiple projects, maintaining positive NCP relationships, and fostering capacity resource growth in any market.

Responsibilities

• Oversee the recruitment and processing of Network Carrier Partners (NCPs).
• Act as the local Pulse representative when present in a market, fostering a positive image and ensuring adherence to Pulse standards, while upholding Pulse culture and values.
• Report directly to the Chief Operating Officer (COO), providing regular updates on recruiting efforts and performance of newly onboarded teams.
• Possess an intermediate understanding of office suite tools, including Excel, PowerPoint, Word, Power Apps, and SharePoint.
• Develop and execute market-specific carrier acquisition strategies to ensure sufficient capacity for current and future client demand.
• Build and maintain a pipeline of prospective carriers and delivery teams for rapid deployment in new and existing markets.
• Conduct competitive market analysis on carrier availability, compensation trends, and market conditions.
• Validate carrier operational readiness, including fleet size, equipment, and financial stability.
• Track and analyze key carrier performance metrics, including on-time delivery, completion rate, damage claims, customer satisfaction, safety incidents, and retention.
• Partner with operations leadership to develop corrective action plans for underperforming carriers.
• Identify high-performing carrier partners for growth opportunities and expanded service areas.
• Forecast future capacity requirements based on client growth, seasonal demand, and market expansion initiatives.
• Collaborate with operations teams to address capacity gaps before service disruptions occur.
• Develop and Maintain a pipeline of Rapid Response (RRT) teams to support internal and external capacity requirements.
• Develop carrier engagement and retention programs to reduce turnover and improve network stability.
• Evaluate recruiting ROI, carrier partnership costs, and retention metrics.
• Support pricing discussions by providing market intelligence regarding carrier costs and availability.
• Assist in maintaining a cost-effective carrier network while meeting service requirements.
• Maintain recruitment tracking and reporting on carrier pipeline, onboarding status, capacity utilization, retention, and performance trends.
• Use data-driven insights to improve recruiting effectiveness and network quality.
• Ensure carriers and delivery teams are familiar with client-specific SOPs, technology platforms, safety standards, customer experience expectations, and escalation procedures.
• Verify operational readiness before carriers begin servicing accounts.

Key Performance Indicators (KPIs):

• Number of NCPs onboarded per month.
• Time-to-fill open capacity requirements.
• Background check and onboarding completion rates.
• Carrier retention rates.
• Weekly and monthly truck capacity growth.
• Recruiting pipeline conversion metrics.
• Number of available Rapid Response (RRT) teams at any given time.

Do you have experience in Team supervision?, Do you have a Bachelor’s degree?, * Bachelor’s degree or equivalent related work or military experience.

• 5 years of operations/recruiting experience.
• Experience with Microsoft Office (PowerPoint and Project).
• Supervisory experience in a transportation/supply chain environment.
• P&L experience.
• Proven leadership and collaboration skills with experience effectively supervising, coaching, and influencing results.
• Excellent analytical, communication, and time management skills

Work Environment:

• Fast-paced logistics and transportation environment.
• Combination of office, remote recruiting, and field recruiting activities.
• Travel will be required for recruiting events and market expansion initiatives.

5.05.0 out of 5 stars Remote $70,294.33 - $75,000.00 a year - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, Schedule:
• Based on recruiting requirements and needs
• Holiday availability
• Weekend availability

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Equal Opportunity & Legal Compliance

Employment at Pulse Final Mile is at-will, meaning either party may terminate the employment relationship at any time, with or without cause or notice, subject to applicable laws. Pulse Final Mile is an Equal Opportunity Employer and complies with all federal, state, and local employment laws. We also provide reasonable accommodations to qualified applicants and employees with disabilities. If you require an accommodation during the application process, please contact our Human Resources department at hr@pulsefinalmile.com or by calling 714-706-3657.

Pay: $70,294.33 - $75,000.00 per year

Accelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting-edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time.