Implementation Specialist - RCM

The Implementation Specialist I, RCM works directly with behavioral health treatment centers to

configure, train, and prepare them for go-live on the Kipu RCM platform. You will support

discovery conversations, build out billing and revenue cycle configurations, deliver hands-on

training, and maintain project documentation across a caseload of concurrent implementations.

This is an entry-level implementation role with structured coaching and development from your

Team Lead or Supervisor.

Key Responsibilities

Discovery & Configuration

• Support discovery sessions to understand client billing workflows, payer requirements,

and operational needs.

• Configure the RCM system following documented standards, translating client

requirements into accurate setup.

• Validate data inputs including payer information, fee schedules, and billing rules for

completeness and accuracy.

Client Training & Enablement

• Deliver live, interactive training sessions that build client confidence and competency in

billing workflows.

• Adjust pace and depth based on client comprehension, ensuring users can operate the

system before advancing.

• Surface help resources proactively to enable client self-service after go-live.

Project Delivery & Documentation

• Maintain accurate project records including status, next steps, and project health.
• Document meeting summaries, decisions, and risks so context is preserved across the

project team.

• Manage tasks across multiple concurrent projects, escalating risks and blockers

promptly.

Go-Live Readiness & Adoption

• Confirm billing workflows are configured, tested, and producing expected outputs before

launch.

• Validate that clients can perform required RCM workflows with minimal guidance before

go-live.

• Support early post-go-live conversations focused on client confidence and billing

Do you have experience in User training (technical support)?, Required

• 1-2 years of experience implementing or providing technical support for an RCM system.
• 4+ years of revenue cycle management experience.
• Experience providing software training to end users.
• Strong written and verbal communication skills with comfort leading client meetings.

Preferred

• Experience in behavioral health, mental health, or addiction treatment settings.
• Familiarity with EDI, ERA enrollments, and clearinghouse processes.
• Experience with CRM and project management tools such as Salesforce, Jira, or

Smartsheet.

Pulled from the full job description

• Pet insurance
• Parental leave
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, Benefits & Compensation
• Flexible paid time off.
• 11 Paid Holidays.
• Health, Dental, Vision, Disability, and Life Insurance.
• Parental Leave.
• Pet Insurance.
• 401(K) with Company Match.

Kipu Promise

In an environment of rapid change, millions are struggling to cope. Kipu is here to help. Having

shaped the industry for 10 years, today we focus on advancing our New Vision for the

behavioral health ecosystem, evolving how it operates, interacts, communicates, and heals.

We are an equal opportunity employer and highly value diversity at our company. We do not

Kipu is bettering the behavioral health landscape, helping treatment centers achieve the best

outcomes and empowering patients and caregivers on every step of the recovery journey. Join

us in our work to advance behavioral health care in our communities. Our innovative solutions

support providers in treating addiction, eating disorders, and many other behavioral health

conditions. Our EMR, CRM, and revenue cycle solutions help behavioral health facilities succeed

in managing their patients’ entire care journey, but it is through our people that we truly make

a difference.