Onsite IT Support Technician

• Provide in-person, phone, and remote support for end-user issues, service requests, workstation setup, peripherals, mobile devices, shared office technology, and onboarding/offboarding tasks.
• Troubleshoot Windows 10/11 endpoints, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, printers, mobile devices, VPN, Wi-Fi, and common workplace technologies.
• Use a consistent troubleshooting process: confirm the issue, determine impact, gather details, isolate likely causes, test the fix, communicate next steps, and document the outcome.
• Support account, access, MFA, group, device, and endpoint workflows using Microsoft 365, Entra ID, Intune, Okta, Apple Business Manager, and Freshservice.
• Create and maintain clear Freshservice records for support work, including issue details, troubleshooting notes, resolution steps, assets, and follow-up items.
• Follow established processes for escalation, security, asset handling, device lifecycle, onboarding, offboarding, access requests, and service fulfillment.
• Assist with workstation deployments, hardware replacements, application installs, printer/peripheral setup, desk moves, and user readiness.
• Maintain endpoint, inventory, warranty, user, and asset information as assigned.
• Contribute to knowledge base articles, checklists, and standard operating procedures.
• Communicate clearly on active, urgent, recurring, or blocked issues., * Support work is documented clearly and closed properly.
• Issues are troubleshot methodically and escalated with useful context when needed.
• Processes are followed consistently.
• Communication is clear, timely, and professional.
• The technician shows curiosity, accountability, and a desire to keep improving.

Do you have experience in Windows?, We are looking for someone with solid desktop support fundamentals, strong troubleshooting habits, excellent communication skills, and a service-first approach. The ideal candidate is professional, approachable, reliable, and eager to grow., * 2-4+ years of hands-on desktop, endpoint, help desk, or onsite IT support experience.

• Strong Windows desktop support fundamentals, including hardware troubleshooting, software installation, workstation configuration, printer support, peripheral support, and endpoint maintenance.
• Working knowledge of Microsoft 365, Entra ID, Intune, Okta, Freshservice, and common identity/access workflows such as password resets, MFA, group membership, and user provisioning support.
• Familiarity with Apple device support concepts, including Apple Business Manager, device enrollment, inventory, and escalation workflows.
• Solid networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic LAN troubleshooting.
• Strong documentation habits and ability to keep support records accurate and current.
• Excellent interpersonal skills. Must be patient, professional, approachable, and able to build trust with end users.
• Strong follow-through, attention to detail, ownership, and ability to prioritize multiple requests.
• Ability to follow established processes, ask clarifying questions, and escalate with clear supporting detail.
• Must be able to work onsite in Costa Mesa each business day and meet client onboarding requirements., * Experience with Intune, Autopilot, endpoint management, application deployment, patching, inventory, or asset lifecycle processes.
• Experience supporting Microsoft 365, Entra ID, Okta, MFA, access workflows, and endpoint compliance.
• Experience supporting Apple devices and Apple Business Manager workflows.
• Experience in a high-touch, client-facing onsite support environment.
• CompTIA A+, Network+, Microsoft Fundamentals, Microsoft 365, or equivalent practical experience.

T2 Group is a dynamic consulting and workforce solutions firm specializing in healthcare IT, revenue cycle, and patient access. We partner with leading health systems and organizations nationwide to deliver innovative, high-impact solutions that drive operational efficiency and improve patient outcomes. At T2 Group, we believe in empowering talent, embracing flexibility, and fostering a culture of collaboration, accountability, and growth. Join a team where your expertise makes a difference and your contributions are valued., T2 Group is hiring an Onsite IT Support Technician for a full-time onsite position in Costa Mesa. This role supports end users directly, resolves day-to-day technology issues, maintains accurate documentation in Freshservice, and follows established support processes from intake through closure.