Hosting Analyst

The Hosting Analyst will perform hosting activities necessary to prepare data for attorney review, including user and case administration, loading documents, performing searches, and index management., * Perform hosting activities necessary to prepare data for attorney review, including user and case administration, loading documents, performing searches, and index management.

• Perform hosting activities necessary to prepare data for production, including conversion to TIFF or PDF, branding, exporting documents, and load file generation.
• Answer and appropriately handle incoming service requests via email, ticketing system, voicemail, phone, IM, and in person. Escalate problems when appropriate.
• Conduct quality control evaluations of each process performed.
• Work effectively as part of a project team.
• Solve basic technical issues, such as user access errors, TIFF conversion errors, and file loading errors.
• Perform end-to-end document productions.
• Assist with the resolution of any software issues related to the supported applications.
• Provide support for escalated service requests, including problem identification and resolution.
• Solve moderate technical issues, such as document permission errors, production export errors, custom object troubleshooting, and data normalization.
• Ensure compliance with policies and procedures.
• Provide assistance and guidance to other team members.

Do you have experience in Technical Proficiency?, Do you have a Bachelor’s degree?, * BA/BS degree, 2 years’ experience in a litigation support environment working with eDiscovery systems in terabyte-sized matters preferred.

• Proficiency with data hosting services (case administration, loading data into database applications, performing queries, preparing exports).
• Strong communication skills (written, verbal, presentation, and facilitation) with the ability to communicate technical concepts to non-technical staff in a clear manner.
• Customer service oriented, willing to work additional hours as necessary including weekends.
• Strong organizational skills and able to effectively manage multiple projects in fast paced environment with tight time deadlines.
• Proficiency in MS Office applications and operating systems preferred.
• Experience with software applications common to the eDiscovery process including processing and hosting tools.
• Strong analytical and problem-solving skills and demonstrated ability to work independently and in a team environment.
• Maintains high quality standards and attention to detail in work product.