Helpdesk Technician

We are seeking a motivated and customer-focused Helpdesk Technician to provide first-level technical support to end users. The ideal candidate will have foundational experience with Active Directory, Group Policy, laptop patching, and application installation, along with a strong commitment to delivering excellent customer service. This role requires a positive attitude, patience, and the ability to communicate effectively with both technical and non-technical users., Provide first-line technical support via phone, email, and in-person for hardware, software, and network-related issues

Troubleshoot and resolve user issues related to Windows operating systems, applications, and peripherals

Perform user account management tasks within Active Directory (e.g., account creation, password resets, group membership updates)

Assist with Group Policy configurations and troubleshooting basic policy-related issues

Conduct patching and updates for laptops and desktops to ensure systems are secure and up to date

Install, configure, and maintain standard business applications and software

Set up and deploy new laptops, desktops, and mobile devices

Document incidents, service requests, and resolutions in the ticketing system

Escalate complex issues to higher-level support teams when necessary

Maintain inventory of IT equipment and assist with asset tracking, The work environment is primarily an automated manufacturing plant with a concrete floor and is characterized by some temperature extremes, moderate noise, and forklift traffic. The individual must be able to perform all essential functions as appropriate on the plant floor, in meetings, and with employees, management, customers and suppliers.

Candidate must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

The employee will be exposed to both General Office and Industrial Manufacturing Facility environments.

Work Schedule

• Work week is a 40-hour minimum
• Extended hours and overtime are required as needed
• Must be able to work any shift as required
• Must be able to work weekends as required

Do you have experience in Ticketing system technical support?, 1+ year of experience in a Helpdesk, Desktop Support, or IT Support role

Basic working knowledge of:

Active Directory (user and group management)

Group Policy (fundamentals and troubleshooting)

Windows OS environments (Windows 10/11)

Experience with:

Patching laptops/desktops

Installing and configuring software applications

Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Desk, or similar)

Soft Skills (Critical Requirement)

Extremely customer-focused mindset with a strong desire to help users succeed

Pleasant, professional, and approachable attitude

Strong communication and interpersonal skills

Ability to remain calm, patient, and solution-oriented under pressure

Strong attention to detail and organizational skills

Preferred Qualifications

Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)

Experience supporting printers, VPN, and remote access tools

IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) are a plus, * Ability to sit for extended periods of time.

• Ability to read, write, speak, hear; stand; walk; use hands to finger, handle, or feel; reach and lift with hands and arms frequently throughout the day.
• Required to occasionally lift, push, pull and/or move up to 10 pounds and occasionally required to lift, push, pull and/or move up to 35 pounds.

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• 401(k) matching
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account, An inclusive and diverse work environment that fosters and encourages professional and personal development.
• Highly automated, clean, safe, and temperature-controlled production environment
• Medical, Dental and Vision Insurance
• HSA and Flexible Spending Accounts
• 401K with company match
• Life Insurance (Company paid and additional voluntary life available)
• Paid Vacation and 14 Paid Holidays
• Short term and long-term disability coverage (Company Paid)
• Tuition reimbursement

AESC is an exciting, newly created global organization committed to solving the challenges of a sustainable future and becoming the leading supplier of full-value-chain battery solutions. Our lithium-ion batteries can be found in nearly one million electric vehicles worldwide and have a stellar safety record of zero-critical issues. AESC US is leading the way in battery technology. We design and manufacture EV battery technology for various electric vehicles and equipment. We are working hard towards unlocking the full potential of sustainable energy and climate change mitigation. We will continue to build upon our successes and expand into new markets and industries, producing innovative and competitive products and technologies that advance the goal of a zero-carbon emission future. AESC is headquartered in Japan and has battery manufacturing locations in Japan, UK, China, and the U.S.

AESC Mission

Our mission is to solve the challenges for a sustainable future. Together, we can make a meaningful impact., Welcome to AESC, supporting our state-of-the-art Gigafactories, where you’ll have the opportunity to tackle the world’s most fascinating challenges alongside exceptionally talented individuals who are driven to make a difference. At AESC, we offer a comprehensive compensation package. In addition, we provide a range of valuable benefits, such as 401K, and health insurance. We strive to ensure that our employees are well taken care of, enabling them to focus on their work and contribute to our collective mission of changing the world., At AESC, we are committed to providing Equal Employment Opportunity (EEO) to all individuals. We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S Join us in our passion to design, manufacture, and sell high-performance products, contributing to a sustainable and zero-carbon emission future.