Customer Implementation Specialist

The Customer Implementation Specialist will help new customers get set up and launched on CCStorage. This role is focused on smaller customer accounts, back-end administrative setup work, data entry, software configuration, and supporting the customer onboarding process., * Assist with customer setup and implementation for new CCStorage accounts

• Perform back-end administrative work related to onboarding and account configuration
• Enter, review, clean, and organize customer data
• Help review information from customers’ previous software systems
• Complete software setup tasks based on customer needs and internal requirements
• Communicate with customers to gather missing information, clarify setup details, and provide basic onboarding updates
• Coordinate with internal team members to keep setup projects moving forward
• Maintain accurate notes, documentation, and task updates throughout the implementation process
• Identify setup issues, missing information, or process gaps and escalate them when needed
• Support a smooth transition from setup to ongoing customer support
• Contribute ideas that improve the speed, accuracy, and consistency of the onboarding process

Do you have experience in Customer communication?, We are looking to grow our implementation team with dependable, detail-oriented, and customer-focused individuals who want to be part of a tight-knit company that wins together., This is a great role for someone who is organized, detail-oriented, comfortable working inside software systems, and able to communicate clearly with both customers and internal team members. This will be a combination of customer communication, and making sure setup tasks are completed accurately, efficiently, and on time for both you and the customer.

The ideal candidate is someone who enjoys structured work, takes pride in accuracy, learns new systems quickly, and is willing to help improve processes as our company continues to grow., * Strong attention to detail and accuracy

• Clear written and verbal communication skills
• Ability to stay organized while managing multiple customer setups
• Comfortable working with software, spreadsheets, customer records, and data entry
• Able to learn new systems and processes quickly
• Dependable, professional, and willing to take ownership of assigned work
• Patient and helpful when communicating with customers
• Comfortable asking questions, documenting work, and following established processes
• Positive attitude and willingness to work as part of a close team
• Ability to solve basic problems and escalate more complex issues appropriately

Preferred Experience

• Previous experience in customer onboarding, implementation, administrative support, operations, data entry, or customer service
• Experience working with software platforms, CRM systems, billing systems, spreadsheets, or customer databases
• Experience using AI tools, automation, or technical workflows to improve efficiency is a plus, This is an opportunity to join a growing software company serving the self-storage industry. We are looking for people who care about their teammates, value customers, take ownership, and want to help build something successful.

If you are detail-oriented, dependable, and enjoy helping team members and our customers succeed, we would love to hear from you.

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, * Full-time position
• Monday-Friday schedule
• Based in Duncansville, PA
• Healthcare coverage offered
• 13 days of paid vacation
• 11 paid holidays, * Dental insurance
• Health insurance
• Paid time off
• Vision insurance

CCStorage is a facility management software platform serving the self-storage industry. We provide software solutions for REITs, trusts, individual owners, and operators to help manage their storage businesses.