Product Support Specialist

Axiom

Duluth, GA, United States

2 months ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$22,000.0 - $25,000.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Office Productivity Software

Job description

Are you passionate about delivering exceptional customer service and helping customers find solutions? We are seeking a Product Support Specialist to join a growing team supporting a premium luxury bathroom products manufacturer.

In this role, you will become a product expert, assisting customers, distributors, contractors, designers, and installers with product questions, installation guidance, troubleshooting, and post-sale support while providing a first-class customer experience.

Responsibilities:

Provide product support via phone and email.
Assist customers, contractors, distributors, and installers with product questions, installation guidance, and troubleshooting.
Resolve customer concerns while providing timely follow-up and excellent service.
Interpret product specifications, installation guides, and warranty information.
Collaborate with Sales, Customer Experience, Product Management, Operations, and Quality teams.
Document customer interactions using CRM software.
Identify recurring product issues and communicate trends to internal teams.
Maintain expert knowledge of company products and new product launches.
Support internal teams through product education and training.

Requirements

Do you have experience in Productivity software?, * 2+ years of experience in Product Support, Customer Support, Technical Support, or a related customer service role.

Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Ability to explain product features and installation requirements in a clear and professional manner.
Experience using Microsoft Office and CRM systems.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment., * Experience supporting luxury consumer products, plumbing fixtures, cabinetry, appliances, building materials, or home improvement products.
Experience working with contractors, installers, designers, or distributors.
Familiarity with reading product specifications and installation instructions.