IT Support Specialist

We are seeking a motivated, friendly and customer-focused IT Support Technician to join our growing team in a temp-to-perm capacity. This role is ideal for an IT professional with strong Microsoft 365, Azure, and Active Directory experience who enjoys troubleshooting technical issues, supporting end users, and contributing to a positive technology experience across the organization.

The successful candidate will serve as a key point of contact for technical support requests, manage incidents through a ticketing system, and assist with user onboarding, system administration, and ongoing IT initiatives.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for end users across desktop, laptop, mobile, and cloud environments.
• Troubleshoot and resolve hardware, software, network, and connectivity issues.
• Administer and support Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
• Manage user accounts, permissions, security groups, and access controls within Azure Active Directory and Active Directory.
• Respond to, document, and track support requests using the organization’s ticketing system.
• Configure, deploy, and maintain workstations, laptops, peripherals, and mobile devices.
• Assist with onboarding and offboarding processes, including account creation, equipment setup, and access management.
• Support password resets, MFA enrollment, software installations, and system updates.
• Maintain accurate technical documentation and knowledge base articles.
• Collaborate with internal teams and third-party vendors to resolve escalated issues.
• Participate in technology improvement projects and system upgrades.

• 2+ years of IT support, help desk, or desktop support experience.
• Hands-on experience with Microsoft 365 administration and troubleshooting.
• Experience managing users and permissions in Azure Active Directory and Active Directory.
• Familiarity with ticketing systems such as ServiceNow, Jira, Zendesk, Freshservice, or similar platforms.
• Strong understanding of Windows operating systems and Microsoft Office applications.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to prioritize multiple support requests in a fast-paced environment.

Preferred Qualifications

• Experience with PowerShell scripting and automation is a plus.
• Exposure to Microsoft Copilot, AI-enabled productivity tools, or other generative AI technologies.
• Knowledge of Microsoft Intune, Endpoint Manager, and device management.
• Experience supporting hybrid cloud environments.
• Microsoft certifications such as MS-900, AZ-900, MD-102, or related credentials.

What We’re Looking For

• Strong problem-solving and analytical skills.
• A proactive, service-oriented mindset.
• Ability to work independently while collaborating effectively with a team.
• Desire to learn emerging technologies and contribute to process improvements.
• Professional demeanor with a focus on delivering exceptional end-user support.

Pay: $40.00 - $48.00 per hour