System Engineer 2-TR

As a System Engineer, you are responsible for providing support to our web-based mission application and its customers. This software product is a full life cycle software suite that provides audio & video ingest, storage, query, playback, analysis, and transcription features. Our application is used by national and tactical analysts on small systems (laptops) and large systems (server farms). You will be working with technologies including Amazon Web Services / VMs, Kubernetes, Docker, Grafana, Kabana, GitLab CI/CD, Jira, and Confluence. Responsibilities:

• Support the DevOps team in testing and troubleshooting our web application
• Collaborate with operations and development teams to identify testing needs and develop test plans
• Triage reported operational issues
• Perform daily monitoring of Tier 1 application health and status metrics
• Report issues detected during testing or system usage via the ticketing system
• Perform system and application installations, upgrades and production system security patching
• Evaluate emerging technologies and recommend solutions to improve reliability, performance, security, and operational efficiency
• Provide operational support and/or training to users
• Monitor and respond to application-related Jira Service Desk tickets
• Occasionally respond to mission-critical after-hours calls
• Participate in minor CONUS/OCONUS travel (~1-2 times per year)

Do you have experience in Wiki systems?, Do you have a Bachelor’s degree?, * Experience with GitLab and CI/CD pipelines

• Experience working in Linux environments (RHEL 8/9, Rocky 8/9)
• Experience designing, implementing, and maintaining secure, scalable, and highly available infrastructure solutions in AWS environments
• Experience troubleshooting complex infrastructure issues spanning multiple technology domains and environments
• Experience administering and optimizing AWS services including computing, networking, storage, identity management, monitoring, and backup/recovery capabilities
• Experience with Grafana
• Experience with Jira and Confluence
• Experience providing customer support through Jira Service Desk

Desired Skills:

• Familiarity with scripting languages (Bash, Python, Ruby)
• Familiarity with containerized applications, specifically using Docker/Kubernetes
• Familiarity with BDD testing frameworks (Cucumber, Spock, Behave)
• Familiarity with automated configuration management tools (Ansible, Salt, Puppet)
• Experience with ElasticSearch and Kibana
• Experience with HCI/AWS Cloud services
• Experience with STE/STN & OS hardening
• Experience with IT Instances Authoritative Data Source (ADS)

YOE / Degree Requirements: 10 years of experience with a Bachelor’s Degree in a technical discipline or 14 years without the degree

Pulled from the full job description

• Tuition reimbursement
• Pet insurance
• AD&D insurance
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off, Compensation: We are committed to providing fair and competitive compensation. The salary range for this position is $78,000 to $250,000 per year. This range reflects the compensation offered across the locations where we hire. The exact salary will be determined based on the candidate’s work location, specific role, skill set, and level of expertise.

Benefits: We offer a comprehensive benefits package, including:

• Health Coverage: Medical, dental, and vision insurance
• Additional Insurance: Basic Life/AD&D, Voluntary Life/AD&D, Short and Long-Term Disability, Accident, Critical Illness, Hospitalization Indemnity, and Pet Insurance
• Retirement Plan: 401(k) plan with company match
• Paid Time Off: Generous PTO, paid holidays, parental leave, and more
• Wellness: Access to wellness programs and mental health support
• Professional Development: Opportunities for growth, including tuition reimbursement