Salesforce Administrator & IT Support Manager

Job Summary: We are looking for a talented Salesforce Administrator & IT Support Manager to own our technology infrastructure end-to-end. This is a high-impact role that blends hands-on Salesforce administration with broad IT support responsibilities - and gives you a seat at the table to shape our technology roadmap as we grow., Salesforce

• Configure, maintain, and continuously improve our Salesforce org to support evolving business needs.
• Manage user accounts, roles, profiles, permission sets, and security settings.
• Build and optimize flows, reports, dashboards, and custom objects.
• Serve as the internal Salesforce subject matter expert and primary escalation point.

IT Infrastructure & Support

• Provide day-to-day IT support across hardware, software, networking, and user accounts.
• Manage device provisioning, onboarding/offboarding workflows, and endpoint security.
• Monitor and maintain the health and reliability of all IT systems and infrastructure.
• Respond to and resolve helpdesk tickets in a timely, professional manner.

Process Improvement & Advisory

• Audit current workflows and technology processes, identifying gaps and recommending improvements.
• Partner with department leaders to streamline operations through smarter use of existing tools.
• Document systems, processes, and standard operating procedures to build institutional knowledge.

Scaling & Future Growth

• Develop and execute an IT roadmap that scales with the organization’s expansion plans.
• Advise on technology infrastructure requirements for new office locations.
• Evaluate and recommend tools, vendors, and solutions that support long-term growth.
• Ensure security, compliance, and redundancy standards are upheld as the company scales.

Do you have experience in Identity & access management?, Who You Are: The ideal candidate will be sharp, driven and motivated to become the valuable addition to our Corporate Team needed; someone who will build and shape our IT environment with real autonomy and whose work directly enables the growth of the entire organization., Must-Haves

• Minimum 3 years of experience building and configuring an organization’s technology infrastructure.
• Active Salesforce Administrator Certification (ADM 201 or equivalent).
• Proven track record in general IT support - user accounts, access management, hardware, security, and networking.
• Strong communication skills and ability to translate technical topics for non-technical stakeholders.
• Self-starter with excellent organizational skills and the ability to manage multiple priorities.

Nice-to-Haves

• Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder).
• Experience supporting multi-location or distributed teams.
• Familiarity with MDM solutions, SSO, and Zero Trust security frameworks.
• Experience selecting and implementing SaaS platforms and third-party integrations., * IT management: 3 years (Preferred)
• Salesforce: 1 year (Preferred)
• IT support: 3 years (Preferred)

License/Certification:

• Certified Salesforce Administrator (Preferred)
• Salesforce Certification (Preferred)

Pulled from the full job description

• AD&D insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Paid holidays
• Wellness program, * PTO program (sick and vacation included) and four paid holidays annually
• Employer Paid Wellhub Wellness Program (Employee covered, dependants covered at employee expense)
• Dental, Vision, Life, AD&D, and other supplemental insurance policies available

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Who We Are: Apollo Roofing was recognized as the #1 Roofing Company in Houston for 2025 and as a Certified Great Place to Work, we strive to live up to those recognitions every single day. Our motto is “Your Roof: Our Mission,” which means our customers do come first, but our employees make us who we are; the Apollo Family! We are professionals in our field & in life, but our team and their ability to balance work life with home life is the foundation of our success. Headquartered in Cypress, TX expansion into the Dallas, San Antonio and Austin markets is in process - This position is more than just a job, it’s an opportunity to join our core corporate group - Come grow with us!