IT Support -Part Time

Join our dynamic team as a Part-Time IT Support Specialist and become a vital part of maintaining seamless technology operations across our organization. This energetic role offers the opportunity to provide exceptional technical support, troubleshoot software and hardware issues, and assist with computer management tasks. You will play a key role in ensuring our IT infrastructure runs smoothly, supporting end-users with their desktop, network, and device needs. If you’re passionate about technology, customer service, and problem-solving, this position is perfect for you!, * Deliver prompt and effective technical support to users across various platforms, including Windows and macOS operating systems.

• Troubleshoot software issues related to Microsoft Office, enterprise applications, and custom programs.
• Manage computer hardware setups, upgrades, and repairs to ensure optimal performance.
• Assist with network administration tasks such as configuring LAN, VPN connections, firewalls, DNS settings, and TCP/IP protocols.
• Support mobile devices and peripherals to enhance user productivity.
• Maintain and update IT support tickets using tools like ServiceNow or Jira while documenting issues clearly for resolution tracking.
• Collaborate with team members on projects involving Active Directory, GPO (Group Policy Objects), SCCM (System Center Configuration Manager), and Windows Server environments.
• Monitor and troubleshoot network devices such as Meraki routers and switches to ensure stable connectivity.
• Assist in maintaining security protocols by supporting firewall configurations and network security measures.
• Provide help desk support via remote tools like BMC Remedy or ServiceNow to resolve user issues efficiently.

Do you have experience in Mobile devices?, * Proven experience in technical support or desktop support roles with a focus on customer service excellence.

• Strong troubleshooting skills for software issues across multiple operating systems including Windows, Linux, and macOS.
• Knowledge of computer networking concepts such as LAN, WAN, VPNs, DNS, TCP/IP protocols, and network administration tools.
• Familiarity with computer hardware components and management of enterprise IT infrastructure.
• Experience working with Microsoft Office Suite and other productivity tools.
• Ability to configure and support Active Directory environments and Group Policy Objects (GPO).
• Hands-on experience with SCCM or similar systems for software deployment and updates.
• Understanding of security practices involving firewalls, DNS management, TCP protocols, and VPNs like Meraki solutions.
• Excellent communication skills to effectively assist users at all levels of technical proficiency.
• Ability to prioritize tasks efficiently in a fast-paced environment while maintaining attention to detail. Embark on this exciting journey where your technical expertise fuels our success! We are committed to fostering an inclusive environment that supports your growth while providing meaningful work that makes a difference every day.