IT SUPERVISOR- US Open at Billie Jean King National Tennis Center

This role will focus primarily on supporting the Point-of-Sale system but may stem to other technology systems as needed. This is an hourly, event-based role, with occasional non-event day support. Ensuring all systems are working properly and efficiently is critical to the success of our overall operations. We are looking for someone who has great attention to detail, knowledge and understanding of the role technology plays in our industry; who is obsessed with solving problems and thrives in a fast-paced environment; who is confident and comfortable speaking with leadership and who desires to learn quickly and grow their career. This position will report to the onsite IT Supervisor and Director of Operations, as well as Regional IT Management. Essential Duties & Responsibilities

• Ensure point of sale and other supporting systems are ready for each event
• Prioritize and respond to event day support calls
• Troubleshoot device connectivity and other issues
• Install, move or replace hardware as needed
• Assist in the implementation of system installations, upgrades, and maintenance
• Communicate issues and resolution progress to relevant location parties as needed
• Prioritize issues and escalate as necessary
• Document all technical issues with troubleshooting steps and status or resolution
• Provide an event recap after each event including issues and status
• Maintain inventory counts and status of all POS related technology systems
• Troubleshoots problems involving office equipment.
• Provide hardware support and troubleshooting for laptops, desktops, printers, and servers.
• Support and troubleshoot point of sale hardware including terminals, credit card devices, and tablets
• Assist with system installations, maintenance, and upgrades.
• Open and track support tickets with POS vendors as needed.
• Performs other duties as assigned.

Do you have experience in Wireless networking?, * Proven experience configuring, maintaining and supporting technology systems.

• Working knowledge of networking including firewalls, switching, and wireless technology
• Effective problem solver with strong attention to detail.
• High-energy, self-motivated, action oriented, positive and humble attitude, flexible, hard-working, high level of integrity.
• Hospitality industry experience, and experience with Point-of-Sale systems is a plus.

Pulled from the full job description

• Paid time off
• Employee discount
• Employee assistance program
• Wellness program, Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We’re hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

Levy is hiring food & beverage positions for the 2026 US Open at the USTA Billie Jean King National Tennis Center in Flushing, NY. Bring your positive attitude, motivation and passion for service! Must be available for the entire event - August 30th through September 13th. Some positions will also be required to be available for fan week - August 23rd - August 29th.