Systems Administrator

The System Administrator will design and oversee local area networks, wide area networks, and network segments. Daily tasks may include installing, upgrading, and monitoring software and hardware. The System Administrator will maintain the essentials such as operating systems, business applications, security tools, webservers, email, laptop, and desktop PCs.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor network service alerts and respond to critical alerts.

• Provide technical support for users via phone, email, remote or onsite.

• Setup infrastructure according to industry standards and company best practices.

• Asset with and provide recommendation for advancements in IT structures.

• Create and support LANs, VLANs, VPNs, and WANs, configure subnets and troubleshoot IP setup.

• Configure and install switches, firewalls, wireless access points and other network appliances.

• Configure, deploy, and support Windows Server environments, both virtual and physical.

• Support and install Desktops and their peripherals: printers, dictations devices, scanners, etc.

• Assist ISPs during installation of new services.

• Support email services: MS Exchange online, Office 365, Google Workspace, etc.

• Manage both internal and External DNS records.

• Experience with Microsoft 365, deployments, trouble shooting and management tools

• Deploy and manage protection services: A/V, anti-spam, malware protection, as well as remediation of attacks.

• Deploy, manage, and monitor data backups.

• Support a client’s 3 party vendors.

• A strong desire to be a part of a team, to learn and to grow

• Create, update, and maintain excellent documentation and notes within the appropriate system locations to provide efficient access to time critical information.

• Collaborate with team members and outside contacts to assist with project-related work.

Work Environment

This role operates in a professional office environment both at RJ Young and client locations. This role routinely uses standard office equipment such as computers, phones, etc.

Physical Demands

Requires prolonged sitting and some bending, stooping, and stretching. Must be able to lift IT related items for client support, projects, or implementation.

Position Type/Expected Hours of Work

• Full time job, normally 40 hours per week.

• Be available for after-hours for critical client issues.

• Occasional weekend or evening work required for some projects not to conflict with the office work schedules.

Travel

• Occasional travel may be required on an as needed basis.

Do you have experience in Wireless network configuration?, Do you have a High school diploma or GED?, * High school diploma.

• Understanding of technology configurations and installation/project experience.

• Understanding of IT networking and security.

• Minimum 3 years of experience working on a service desk or similar role.

Preferred Education and Experience

• CompTIA Network+ certification.

• Previous experience with a support or ticketing tool.

• Previous experience working as a support resource in a technical capacity, in front of and with clients., Required
• High School or better in N/A

Licenses & Certifications

Preferred

• CompTIA A+, Required
• Collaboration
• Critical Thinking
• Customer Service
• Data Analytics
• Multitasking
• Problem Solving