IT Support Specialist

· Provide Tier 1 and Tier 2 technical support for end users across multiple office locations.

· Troubleshoot and resolve hardware, software, network, printer, and mobile device issues.

· Manage onboarding and offboarding activities, including account creation, permissions, and equipment setup.

· Deploy, configure, and maintain Windows workstations, laptops, and peripherals. Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.

· Manage user accounts in Active Directory, Azure AD, and other business systems. Respond to and track help desk tickets while maintaining excellent customer service.

· Assist with endpoint management, software deployments, patching, and security initiatives.

· Create and maintain IT documentation, knowledge base articles, and support procedures.

· Coordinate with vendors and escalate issues when necessary.

· Assist with IT projects, office technology deployments, and infrastructure upgrade.,.

· Support cybersecurity awareness programs and help identify potential security threats.

· Maintain IT asset inventory and equipment lifecycle records.

· Build strong relationships with employees and serve as a trusted technology resource.

Do you have experience in Windows?, Do you have a High school diploma or GED?, We are seeking a motivated and detail-oriented IT Support Specialist to join our team. In this role, you will be the frontline technical resource, ensuring seamless operation of our IT infrastructure and providing outstanding support to our staff. Your expertise will help maintain optimal computer performance, troubleshoot software and hardware issues, and support our network systems to keep our business running smoothly.

This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach to ensure efficient and effective issue resolution. The IT Support Specialist will work closely with both technical and non-technical users to diagnose, troubleshoot, and resolve technical problems, thereby contributing to the overall productivity of the organization., · High school diploma or equivalent; bachelor’s degree in a related field is a plus.

· Proven experience in technical support or customer service, preferably in a help desk environment.

· Proficiency with desktop operating systems including Windows and macOS, and common desktop software applications.

· Working knowledge of computer hardware and networking concepts.

· Ability to work independently and collaborate effectively with cross-functional teams.

· Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL are advantageous.

· Strong customer service and communication skills. Excellent troubleshooting and problem-solving abilities.

· Highly organized with strong attention to detail.

· Self-motivated and able to work independently.

· Quick learner who can adapt to new technologies.

· Knows when to escalate issues and collaborate with senior IT staff.

· Takes ownership of issues from start to finish.

Pulled from the full job description

• Referral program
• Tuition reimbursement
• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Furniture Marketing Group, Inc is a leading office furniture wholesaler dedicated to providing high-quality products and exceptional service to our clients. We foster a dynamic and collaborative environment where innovation and customer satisfaction are at the forefront of everything we do.