Data Analyst - Systems

As a Data Analyst (Systems Focus), you’ll maintain and optimise our case management systems-such as SystmOne, ILLY, Halo and Theseus-to ensure they support effective service delivery. You’ll act as the main technical contact for system queries, manage updates, and help design pathways that enable high-quality data collection and reporting. Key Duties Maintain and improve case management systems, supporting operational teams with system issues. Lead system updates, document changes, and deliver support sessions. Manage daily technical tickets, including system, general, and smartcard queries. Submit monthly NDTMS and CJIT extracts, ensuring data accuracy. Work with colleagues to ensure system design supports reliable reporting and training.

You’re a confident systems user with strong analytical skills and experience working with platforms like SystmOne, ILLY, Halo or Theseus. You communicate clearly, manage competing priorities well, and enjoy solving technical problems in fast-paced, data-driven environments. Strong IT skills, attention to detail, and the ability to work flexibly are essential.

What We Offer We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package: 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays) Pension scheme with 4.5% employer contribution, matched up to 6.5% Life assurance (3× annual salary) Enhanced sick pay and family-friendly pay Birthday leave and the option to buy up to 5 extra days’ annual leave Professional fee reimbursement for relevant qualifications 24/7 online GP access and Employee Assistance Programme Recognition and long service awards via our Way to Go and Aspirations portals £500 Recommend a Friend bonus Cycle to Work scheme and Credit Union membership Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good Free will writing service and wellbeing initiatives throughout the year Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it’s all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it’s a chance to build meaningful relationships and create lasting change.