Product Owner for SEPA, FX & IP

• We’re looking for someone to support senior management in driving the development of our digital channels’ priorities and investment needs
• You’ll be putting the customer at the heart of our digital channel plans and constantly improving their digital journey
• This is an opportunity to oversee the service delivery of our digital channel set, making sure all aspects of our digital customer journey deliver an exceptional customer experience
• You’ll work from home some of the time, but you’ll also spend a significant amount of time working from the London or Manchester office

What you’ll do

We’re looking for someone to own the digital journey, driving aspects like performance management, service proposition and customer experience. You’ll be setting the vision for a whole host of digital features, making sure that we create a world-class digital experience for our customers. What’s more, you’ll take ownership of the digital roadmap and the definition, management and prioritisation of the digital backlog.

You’ll also be:

• Working with stakeholders and delivering on KPI’s to inform and monitor the digital customer experience
• Making sure that continuous improvements in financial spend is within agreed budgets
• Identifying, managing and escalating conduct risk to deliver key customer outcomes

In this role, you’ll need to have strong knowledge of SEPA, Transactional Foreign Exchange (FX) & International Payments (IP), along with previous experience of working in a Scrum or Agile team. You’ll need the ability to innovate, partner and collaborate with customers and colleagues to implement the best digital experience for our customers. In addition, you’ll have a successful track record of digital delivery and operations along with digital channel management and human centred design experience.

You’ll also be expected to have:

• Good understanding of the SEPA, FX and IP customer journey, the gaps within it and the strategic and regulatory roadmap for the product set
• An understanding of the needs of business customers and how we can serve them digitally
• A passion for customer centric design
• Familiarity with digital product management techniques, such as Lean start-up