VIBES is looking for a Customer Success / Solution Engineer based in Korea!

As a Customer Success / Solution Engineer, you are the link between our customers and our software solutions. You help customers successfully adopt and integrate VIBES solutions into their workflows and ensure they realize maximum value. The role combines customer success, onboarding, training, pre-sales support and relationship building in new and existing industries.

You onboard, guide and continuously train customers in using the software, clarify workflows, and support adoption challenges. You explain technical concepts in a simple and accessible way, including for non-technical stakeholders and primarily in Korean.

A key part of your role is building and maintaining strong customer relationships. You actively contribute to expanding the VIBES network and identifying opportunities for additional value and growth. You are a trusted, approachable contact with a strong human touch.

You support customers via e-mail, phone, and onsite visits, including frequent travel and work in different environments, requiring resilience and persistence. You also gather customer insights and translate them into improvements and opportunities.

You contribute to software demos and support Sales and Account Management by identifying up- and cross-selling opportunities.

You also contribute to developing/improving training materials, e-learning modules, and knowledge sharing initiatives for both internal and external users.

Do you have experience in Python?, Do you have a Master’s degree?, * Master’s degree in Engineering (e.g. mechanical engineering) or physics, preferably with specialization in CAE Simulation;

• You are a mid-level to senior professional with at least 5+ years of experience in customer-facing roles such as customer success, technical consulting, or pre-sales.
• Strong English and Korean language skills are a MUST.
• You are either based in Korea and willing to spend the first 2-3 months in Europe for onboarding and team integration, or currently based in Europe and willing to relocate to Korea on short notice (within 3-6 months).
• You have strong soft skills and excel at building relationships and trust with customers. You are proactive, persistent, and comfortable working in travel-heavy, international environments.
• You are flexible with working hours and able to align with international collaboration (10:00-19:00 local time at least 4 days per week).
• You are willing to travel regularly, including multiple trips to Europe per year, and spend significant time at our customer’s research centre in Namyang.
• It’s a big plus if you already have experience with living abroad for a while.
• Experience with software integration, customer support, or technical consulting is an advantage. Experience with Python or MATLAB is beneficial.

• This is a highly independent role. The Customer Success / Solution Engineer in Korea operates largely as a “one-person presence” in the region, while the rest of the team is based in Europe. Day-to-day collaboration therefore happens mainly remotely, requiring strong ownership, self-structuring, and the ability to work autonomously while staying closely aligned with the European team.
• Despite the distance, you are fully part of a collaborative international team. We work across borders, but most collaboration takes place remotely rather than in a shared office environment.
• Your working setup will be flexible and hybrid in nature: primarily working from customer sites, from home, or from flexible office spaces as needed. A fixed office location is not required.
• A team full of positive VIBES and we can’t wait for you to add yours!
• Good VIBES have high priority: fun, flexibility and personal growth are key at VIBES.
• We support initiative, ownership, and knowledge sharing in developing our products.
• Our culture is non-hierarchical, based on freedom and responsibility.
• A laptop, 30 holidays, a yearly study budget and a competitive salary.

At VIBES we are developing software and technology to reduce sound and vibrations in products like (electric) vehicles, HVAC systems, and wind turbines. This has a big impact on the ability of manufacturers to reduce costs and time-to-market, while improving product quality. With the VIBES-method, we predict vibrations with the help of test- and simulation-based models. With our unique software our customers like Hyundai, BMW, Volvo and ASML acquire high-quality results in an efficient way. It allows them to work flexibly and intuitively. Next to that, VIBES is active in scientific research and development, for which we are internationally recognized.

In addition to that focus on technological innovation, VIBES mainly consists of an enthusiastic and close-knit multicultural team. You want to be part of our team because we make the right software to solve real engineering challenges!