IT System Administrator

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
• Maintain servers for standard Internet services such as DNS, NFS, DHCP, Group Policy, printing, and FTP service, etc.
• Maintains cloud services for email, mobile device management (Intune), application, and configuration policies
• Very familiar with DMARC, DKIM, and SPF configuration
• Resolve a wide range of system issues, troubleshooting software, hardware, and network issues, and addressing trouble tickets and service tasks
• Analyzes systems and recommends upgrades/changes; manage the distribution of patches and software releases as needed
• Manages system trouble shooting, monitoring tools, alarm conditions as well as escalation processes and procedures
• Assesses organization’s current and future system needs
• Participates in change management and root cause analysis and interface with field operations, equipment vendors, and network service providers
• Familiar with Data Center Technologies and Network Infrastructure to assist in troubleshooting Data Center issues.
• Familiar with cloud technologies (Azure, FortiManager Cloud, Office 365)
• Experienced with PSTN and PBX technologies (Teams integration)
• Maintains a professional relationship with Senior leadership
• Regularly provide advice and recommend actions involving complex issues
• Manages technical projects in alignment with organizational goals
• Ensures effective delivery of networks, development, and disaster recovery systems and processes
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
• Availability to travel when necessary for on-site troubleshooting
• Knowledgeable with troubleshooting, managing, and activating mobile devices.
• Abides by all regulations, policies, procedures and standards

Do you have a Bachelor’s degree?, * Bachelor’s degree in Computer & Information Services or Computer Management preferred, and at least five to seven years of related experience managing system operations, or equivalent combination of education and healthcare experience

• Sound understanding of IT functions, networking systems management, and the operations related to computer networks
• Sound understanding of the information technology environment
• Knowledge of current trends and developments in information technology
• Familiar with a variety of healthcare concepts, practices, and procedures
• Proficient with Office 365 and Azure
• A wide degree of creativity and latitude is expected

You can Make A Difference in the lives of others! At Heart to Heart Hospice, we provide “Compassionate Care from Our Hearts to Yours.” Our employees enhance the lives of patients with life-limiting illnesses and their loved ones,during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of employees, offering the opportunity to be associated with caring teammates, and creating positive contributions in each community we serve.