Program Manager for Incident Management and NOC Operations

As a Program Manager of Incident Management & NOC Operations will own the strategy, execution, and continuous improvement of enterprise organization’s crisis response capabilities. This role ensures effective monitoring, swift containment, resolution, and recovery from IT service disruptions and incidents, before they become major incidents thereby minimizing business impact.

This is a high-impact leadership role with a strong focus on production operations, system stability, site reliability engineering (SRE), and observability. The successful candidate will play a key role in enhancing the overall advisor and investor experience for our client by improving platform reliability, resilience, and operational efficiency.

You will collaborate with cross-functional teams and industry-leading talent to manage innovative, high-quality solutions supported by NOC Operations. The role also includes participation in sales initiatives and client pursuits, aligning operational capabilities with broader business needs.

In addition, you will contribute to thought leadership, mentor delivery team members, and support activities across systems analysis, configuration, testing, debugging, and documentation. You will continuously strengthen your consultative and technical expertise through exposure to diverse challenges across multiple industry domains.

This role is expected to provide guidance, leadership, and mentorship across the delivery organization.

Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

Do you have experience in Crisis management?