IT Skills Developer

• Design, deliver and evaluate IT training across multiple formats, including classroom, one-to-one, workshops and e-learning.
• Identify training needs and develop engaging learning materials, guides and presentations.
• Create and maintain a Learning Management System (LMS) and training records.
• Support the rollout of new technologies and software upgrades through effective training and knowledge transfer.
• Work closely with IT and business support teams to promote best practice and maximise user adoption.
• Provide application support and assist staff with day-to-day IT queries.

Do you have experience in Microsoft Word?, * Proven experience delivering IT training within a busy IT support or Service Desk environment.

• Strong knowledge of Microsoft 365, including Teams, Word, Excel and PowerPoint.
• Excellent communication, presentation and stakeholder management skills.
• Experience creating training documentation, e-learning content and user guides.
• Organised, proactive and able to manage multiple priorities.
• Willing to travel between office locations when required.

Desirable Skills

• Formal training qualification (e.g. Microsoft Certified Trainer or equivalent).
• Experience delivering training on case management, telephony, CRM or workflow systems.
• Knowledge of document management, digital dictation and document comparison software.

If you’re passionate about technology, learning and helping people develop their skills, we’d love to hear from you.