Administrative, IT & Learning Support Officer

We are seeking a reliable, organised and proactive Temporary Administrative, IT & Learning Support Officer to join our team on a 20-hour-per-week basis. This is an excellent opportunity for a digitally confident, people-focused candidate who wants to gain strong UK workplace experience while supporting administration, IT, digital skills, learner engagement, customer service and outreach activities.

The successful candidate will support day-to-day administrative operations, assist learners and clients, provide digital and IT support, contribute to tutoring or learner-support activities, and help strengthen engagement with individuals, employers, partners and community stakeholders.

International Student-Friendly Opportunity

This role may be particularly attractive to international students and early-career applicants who are seeking UK work experience in administration, IT, digital skills support, customer service, tutoring/teaching support, and professional B2B/B2C networking.

We positively encourage applications from Black, Asian and Minority Ethnic (BAME) and ethnically diverse candidates, including international students currently in the UK on a Student visa, subject to the applicant’s right to work in the UK and compliance with any visa conditions, including working-hour restrictions during term time. All applications will be assessed fairly and on merit against the role requirements., * Provide general administrative, office and operational support.

• Use Microsoft tools, including Word, Excel, Outlook, PowerPoint, and Teams, to prepare documents, manage records, and support communication.
• Use Google Workspace tools, including Gmail, Google Drive, Docs, Sheets, Forms, Calendar, and Meet.
• Provide basic IT and digital support to staff, learners, clients and service users.
• Communicate professionally with learners, clients, employers, partners, suppliers, and members of the public.
• Deliver excellent customer service, including responding to enquiries, supporting registrations, signposting and follow-up.
• Support tutoring, teaching, training, learner engagement and basic assessment activities where required.
• Socialise and network confidently with B2B and B2C contacts, including employers, partners, clients, learners and community stakeholders.
• Assist with outreach, marketing, events, learner recruitment and business-development activities.
• Maintain accurate records, protect confidential information and follow organisational policies and procedures.
• Travel to meetings, outreach sessions, delivery sites or partner locations when required., * Gain valuable UK workplace experience in administration, IT, customer service and learner support.
• Develop practical experience using Microsoft 365, Google Workspace, and digital communication systems.
• Build professional confidence through B2B and B2C engagement, outreach and networking.
• Access a clear temp-to-permanent pathway after 6 months, subject to successful probation and business needs.
• Work in Salford in a people-centred role that supports learners, clients and community engagement.

Do you have a valid Driving License license?, Do you have experience in Organizational skills?, * Good working knowledge of Microsoft Office / Microsoft 365 tools.

• Good working knowledge of Google Workspace tools.
• Strong IT confidence and willingness to learn new digital systems.
• Excellent written and verbal communication skills.
• Strong customer-service skills and a professional telephone/email manager.
• Experience, confidence or clear potential in tutoring, teaching, training or supporting learners.
• Ability to build positive relationships with B2B and B2C stakeholders.
• Good organisational skills, attention to detail and the ability to prioritise tasks.
• Ability to work independently, use initiative and contribute as part of a team.
• Valid driving licence and access to your own transport.
• Flexible, dependable and positive attitude.
• Evidence of the right to work in the UK. Applicants on Student visas must be able to comply with their permitted working hours and any other visa conditions.

The Ideal Candidate

The ideal candidate will be practical, people-focused, digitally confident and comfortable working in a multicultural environment. They will be able to move between administration, learner support, customer contact and outreach/networking activities. They should be professional, punctual and able to represent the organisation positively when engaging with clients, employers, learners and partner organisations., We welcome applications from dependable, motivated and professional candidates who can demonstrate the right mix of administrative, IT, communication, customer-service, learner-support and networking skills.