Graduate Support Analyst

You will be responsible for providing technical support and services to external customers. Projects will be varied and will see you engage with clients on a day to day basis across systems analysis, delivery of software upgrades and systems testing and support.

What you will be doing:

• Diagnosis and resolution of 1st-3rd line support issues.

• Ongoing analysis and day to day maintenance of both internal and client based systems.

• Testing new products to ensure readiness for clients.

• Roll out of upgrades to clients.

• On-boarding of new clients.

What you can expect

• In-depth training on both technical platforms and client software.

• Work on a variety of projects.

Do you have experience in Windows?, This is an excellent opportunity to take your first steps in a technical role. An interest in tech is essential however you do not need to have a deep level of technical knowledge. You will enjoy problem solving and want to work in a client facing role. In addition you will:

• Be analytical and enjoy working through problems to a complete resolution.

• You will enjoy communicating with both clients and internal team mates.

• You will have an organised and methodical approach to tasks.

• You can demonstrate high levels of attention to detail.

Any exposure to any of the following will be advantageous:

• Microsoft SQL server.

• Understanding of SQL queries and data manipulation.

• Networks architecture, IT security and Active Directory.

This firm specialises in developing software, services and solutions relating to document management and workflow solutions. They have a global client base and are well respected within their area of specialism.

Company Highlights

• Market leader in their field.

• Experiencing high levels of growth and increasing client base.

• History of offering a clear career path - multiple members of the management team joined as graduates.
• Offer Hybrid working but also have modern offices in the City centre.