Help Desk Specialist (Level I, II or III)

The purpose of this position is to receive, resolve, or assign calls received by the Help Desk Support Group. This is accomplished by coordinating the timely and efficient resolution of all support calls; maintaining hardware and software equipment and resources; and providing research, development, and consultation. Other duties include managing all hardware and software assets; and coordinating the software library and licensing accounting., This is a security-sensitive position. Employment resulting from this advertisement is subject to federal laws that require the verification of identity and the legal right to work in the United States. Employment is contingent upon the successful completion of a criminal background and reference checks. The College reserves the right to cancel or extend all recruitment actions. Del Mar College is an Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Our Culture Del Mar College is committed to fostering a culture aligned with The Viking Way, which emphasizes respect, integrity, collaboration, accountability, and a commitment to excellence. Employees are expected to contribute to a positive work environment by demonstrating professionalism, supporting colleagues and students, and engaging in continuous learning and development. In support of the College’s Strategic Plan 2024-2029, Guiding Star III: Cultivate, all employees are encouraged to actively participate in opportunities that promote personal and professional growth, advance a culture of belonging, and strengthen the College’s ability to serve its students and community., Coordinate the timely and efficient resolution of all support calls received from faculty, staff, and students; receive and resolve trouble calls over the phone, via e-mail or on-site; dispatch computer specialist to resolve trouble calls; assist students with registration and online courses; communicate with vendors to resolve hardware and software issues; train users on hardware and software usage; troubleshoot possible network connectivity, hardware, and software problems; track software and license distribution and storage; track hardware distribution and storage. Job Duty Maintain hardware and software equipment and resources; troubleshoot hardware and software problems; repair hardware and software problems; install or replace hardware; install, update, or upgrade software; tracking software and license distribution and storage; track hardware distribution and storage; register and set up users for wireless access; and train users on hardware and software usage. Job Duty Provide research, development, and consultation; research hardware and software issues; recommend new procedures for the Help Desk, hardware and software storage and issue; consult and/or advise on hardware and software questions.

Level I (NINFTEN30200) - Grade 816: Associate’s degree. Related experience. Level II (NINFTEN30201) - Grade 817: Associate’s degree. One (1) year related experience.

Level III (NINFTEN30202) - Grade 818: Associate’s degree. Three (3) years related experience. Required Job Knowledge, Skills, Abilities Strong written and communication skills.

Excellent customer service skills and ability to communicate courteously and effectively with students, faculty and staff.

Detail-oriented with high degree of accuracy maintaining records.

Ability to work occasional evenings and weekends. Preferred Qualifications Bachelor’s degree in a related field.

Experience at an institution of higher education., 1. * Do you have an Associate’s degree?

• Yes, I have an Associate’s degree or higher. (Submission of transcript(s) with conferred/award date is required)
• No, I do not have the required education. 2. * Do you have experience in the installation, test, repair, maintenance and upgrading of computers, printers, peripherals, desktop applications, utilities, and operating systems?