SuccessFactors Systems Specialist

Network IT are supporting a large, well-established organisation in the recruitment of a SuccessFactors Systems Specialist to join their People Services function. This is a key role focused on supporting, enhancing, and evolving their SuccessFactors Employee Central platform, alongside wider HR systems. You’ll act as a subject matter expert within the team, helping to improve system performance, resolve complex issues, and deliver impactful system and process enhancements. This position is ideal for someone with strong technical expertise in SuccessFactors who enjoys working closely with stakeholders to improve user experience and system capability. Role Overview As a SuccessFactors Systems Specialist, you will be responsible for providing technical expertise and operational support across HR systems, with a primary focus on SuccessFactors Employee Central. You’ll act as a senior escalation point within the team, resolving complex issues through root cause analysis while supporting ongoing system improvements, releases, and change initiatives. You’ll also play a key role in coaching colleagues, shaping processes, and ensuring the delivery of a high-quality, customer-focused HR systems service., * Act as a senior escalation point for complex SuccessFactors issues, resolving problems through detailed analysis and long-term solutions.

• Support daily operations, including triage calls, ticket prioritisation, and workload management.

• Configure and enhance SuccessFactors Employee Central, including writing technical specifications and implementing system changes.

• Plan, support, and execute system releases and testing cycles, including defect management and retesting.

• Work closely with stakeholders to identify issues, gather requirements, and deliver improvements to HR systems and processes.

• Maintain and update end-to-end process documentation and system knowledge libraries.

• Coach and support colleagues to improve technical capability and ensure high-quality service delivery.

• Contribute to projects and continuous improvement initiatives across People Services systems.

• Strong hands-on experience with SAP SuccessFactors Employee Central, including system configuration.

• Proven background in HR systems support, ideally in a fast-paced operational environment.

• Experience managing system upgrades, testing cycles, and defect resolution.

• Ability to analyse complex issues and deliver root cause solutions.

• Strong stakeholder engagement skills, with the ability to communicate technical concepts clearly.

• Experience maintaining process documentation and supporting system/process improvements.

• Proficient in Microsoft tools, particularly Excel and SharePoint.

• Highly organised, adaptable, and able to manage multiple priorities while meeting SLAs.

Desirable:

• Experience with Joule and Enterprise Service Management tools.

• Interest or experience in automation, robotics, and digital HR transformation.

• Understanding of HR processes, procedures, and legislation.