Data and ICT assistant

Are you a confident, organised, and enthusiastic individual looking for a varied and rewarding role in a school environment? Malden Oaks is looking to appoint a Data and ICT assistant who is passionate about making a positive contribution to the smooth running of our school and, ultimately, to the experience of our students.

This is a broad and varied role that sits at the heart of our Student Services team. You will provide first-line IT support, assist with data, assessment and exams administration, and carry out a range of general administrative tasks.

You do not need to have worked in a school before; what matters most is that you are a quick learner with strong IT skills, excellent organisation, and a willingness to turn your hand to a wide variety of tasks. You will be confident using technology and have a good working knowledge of Google Workspace. Experience of providing IT support, working with data, or using school management information systems such as SIMS would be an advantage, though full training and support will be provided.

We are a small, specialist school based in the Royal Borough of Kingston upon Thames. Our students have social, emotional, and mental health needs, and our whole-school approach is built around supporting them to thrive academically and personally. Working here means joining a close-knit and committed staff team who genuinely care about the young people they work with. If you are looking for a role where you will be valued and where the work you do truly matters, we would love to hear from you., * Provide first-line support for day-to-day IT issues across the school

• Assist with basic IT issues, carrying out basic checks and potential solutions before escalating to the ICT Manager

• Triage ICT Requests, responding or actioning as appropriate, and escalating more complex or technical issues to the ICT Manager

• Assist with the setup, maintenance, and organisation of ICT systems and hardware

Data, Assessment, and Exams support tasks

• Provide support with data and exams tasks as required

• Assist with data protection compliance processes and checks

• Assist with administration related to school assessments and tracking

• Support the preparation and organisation of examination materials and processes

• Assist with maintaining documentation in line with school procedures

Administrative tasks

• Carry out general administrative duties to support Student Services

• Assist with filing, communication, and organisation of information

• Support the coordination of day-to-day operational tasks

• Help ensure systems and processes are followed consistently

• Engage and interact appropriately and professionally with students, being aware of their needs.Treat all colleagues in a courteous and helpful manner, challenging discriminatory behaviour

• Willingness to undertake training as appropriate to carry out duties effectively

• Review and develop own knowledge and skills

• Maintain effectiveness as a member of staff through ongoing professional development

• Maintain confidentiality at all times

• Be aware of, and comply with, safeguarding, health and safety, confidentiality and data protection policies

• Attend staff meetings and training where required
• Undertake any other reasonable duties suitable for the grading of the role, as directed by Head of Student Services or the Headteacher, As part of our recruitment process, we may carry out social media checks on shortlisted candidates. These checks are conducted to support our commitment to safeguarding and maintaining a safe and professional working environment.

Do you have a valid Driving License license?, Do you have experience in Technical support?, * Good IT skills and confidence using technology, software, and hardware

• Ability to quickly master new IT systems

• Ability to troubleshoot problems independently

• Good working knowledge of Google Workspace (Docs, Sheets, Drive, Gmail)

• Ability to follow processes and solve problems

• Excellent organisation and communication skills

• Willingness to learn and develop new skills

Desirable

• Experience working in a school or similar environment

• Basic understanding of school data and/or exam processes

• Knowledge of data protection requirements

• Familiarity with Google Workspace administration

• Experience working with and manipulating spreadsheets or basic databases

• Familiarity with SIMS or similar school management information systems

• Experience providing IT support (including informal support to friends/family/colleagues)
• Full UK driving licence