Information Technology Specialist (Direct Hire)

As an Information Technology (IT) Specialist in the NASA Ames Research Center IT Directorate’s office, you will be responsible for supporting the following duties: Service integration; customer relationships; strategic communications; Center planning committees representation; partnerships and agreements management; and other IT Specialist duties as assigned in the areas of CCIO Business Management, Customer Engagement, Service Integration and Center Delivered Services., * Assist in providing service integration to meet Center customers’ requirements through knowledge of existing and new technologies specifically offered or otherwise concurred with by Office of the Chief Information Officer (OCIO) Enterprise offices.

• Support relationships by engaging with customers to facilitate any matters with OCIO provisioned services. Working via direct contact, with organizational IT Points of Contacts (POCs), and/or use of strategic comms.
• Develop strategic comms for conveying directly or via the local Center Office of Communications (OCOMM), outreach of events, service notices and other key messaging in support of CCIO, tenant OCIO service lines and other OCIO awareness matters.
• Work alongside peers to assist in representing CCIO in Center planning, partnership development and change management committees, boards.
• Support working with partners, customers and OCIO stakeholders and Integrated Project Teams (IPTs).
• Support management of NASA internal agreements, working with partners, customers and OCIO stakeholders.
• Support the local NASA legal office in managing any external agreements assigned to the responsibility of the CCIO, and assist other OCIO offices and Center organizations with their agreement endeavors as needed.
• Develop proficiency in automation tools and incorporated automated workflows into daily duties to enhance efficiency and support mission aligned process improvement.
• Provide ancillary support to Center’s Emergency Communications Center (ECC) preparedness objectives and other CCIO Consistent Role areas as needed., If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must:
• Indicate your eligibility when applying for a position. The questionnaire asks you to identify your ICTAP/CTAP eligibility.
• Meet the minimum qualifications requirements for the position
• Submit proof that you meet the requirements for CTAP/ICTAP as indicated in ‘Required Documents’

For additional information about CTAP/ICTAP eligibility, click here - https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/#ictap.

Per Executive Order 14343, this position is not part of a bargaining unit.

Probationary Period:

You may be required to serve a one-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. If selected, the requirement to serve such period will be determined by Title 5 of the Code of Federal Regulations, Part 11.

In determining if your employment advances the public interest, we may consider:

• your performance and conduct;

• the needs and interests of the agency;

• whether your continued employment would advance organizational goals of the agency or the Government; and

• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution., A complete application package includes a resume, required documents and completion of the vacancy announcement questionnaire. Please see this guidance: What to include in your resume. Your resume should describe your specialized experience and support your answers to the vacancy announcement questionnaire. If you are using a Curriculum Vitae (CV) as a resume, it must meet all requirements listed above for a complete resume package.

Please note: if any of the following types of information are included on your resume, your application package will be disqualified:

• Classified or government sensitive information.
• Social Security Number (SSN)
• Photos of yourself
• Personal information, such as age, gender, religious affiliation, etc.
• Encrypted and digitally signed documents.

If your resume contains any of the above information, you must redact that information prior to the submission of your application.

The following documents are required:

• Resume

To be found qualified on the basis of education, you must provide a copy of your college transcript that fully demonstrates you meet the requirements listed in the Qualifications section. You may provide either an unofficial transcript or a copy of an official transcript. Failure to provide a complete copy of your college transcript that shows you have completed degree program or coursework may result in you being found not qualified for the job and you may lose consideration.

There may be other supporting documents (licenses, certification, veterans preference, etc.), depending on your answers to the questionnaire and job announcement description, that you may have to submit, please verify your application. Do not submit an OF-306 with your application.

If you are a surplus or displaced employee (CTAP and ICTAP), submit proof that you meet the requirements for CTAP/ICTAP. This includes copies of your agency notice, most recent Performance Rating and most recent Notification of Personnel Action (SF-50) noting current position, grade level, and duty location.

Official documents are required at the time of appointment for verification of eligibility and qualifications.

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

To qualify for the GS-9, you must have: a) One year of directly related specialized experience equivalent to the GS-07 level:

• Providing strategic communications and serving in committees, boards and integrated project teams;
• Working with internal and external customers to support the development, approval, changes, records management and follow-on compliance with IT agreements;
• Providing customer support in two or more of the following IT areas: service integration, customer relationship, networking, data center, applications, project management;

OR

b) Completed all requirements for a master’s degree or equivalent graduate degree with (1) a major in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR (2) a major that provided a minimum of 24 semester in one or more fields of computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, and that required the development or adaptation of applications, systems, or networks. OR c) Completed 2 full academic years of progressively higher-level graduate education leading to a master’s degree or equivalent graduate degree with (1) a major in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR (2) a major that provided a minimum of 24 semester hours in one or more fields of computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, and that required the development or adaptation of applications, systems, or networks.

AND

IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations., If you are using education completed in the United States to meet the qualification requirements, your degree must have been awarded from a college or university that is accredited by a recognized accrediting organization. For a list of schools that meet this criteria, go to http://ope.ed.gov/accreditation/., If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs. These education credentials must be deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

All degrees must have been received in the year of, or any year subsequent to the original date of accreditation., * Attention to Detail

• Customer Service
• Oral Communication
• Problem Solving
• Telecommunications
• Program/Project Analysis

NASA considers paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience., Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education., Drug test No Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determination process

• Suitability/Fitness

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.